OneDesk for professional services Support Work Management
How does OneDesk help my Support team?
Provide Excellent Support for Your Valued Clients
Answer Client Inquiries Faster with Service Ticketing
Post-project support teams in professional services handle client questions or issues after an engagement. Use OneDesk's help desk to manage these client tickets via email or portal. Create custom views based on client contract or issue severity. Track resolution times against support SLAs. Report on post-engagement support needs.
Client Knowledgebase Offers On-Demand Project Help
Organize tasks for providing post-engagement support or managing service level agreements. Break down support requests into subtasks for investigation and resolution. Set dependencies based on SLA requirements. Schedule periodic client check-ins or reviews.
Measure Client Support Time Accurately
Support teams handling post-engagement issues or ongoing managed services track time spent resolving client tickets. Use OneDesk's timer or timesheets linked to support agreements. Ensure accurate billing for support contracts or track effort against fixed fees. Analyze support profitability.
Assign and Track Client Support Tasks Efficiently
Automate support workflows for clients on retainers or managed services. Automatically assign incoming tickets based on the client's support agreement or issue type. Send automated acknowledgements with SLA information. Escalate unresolved issues based on time.
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