OneDesk for Retail Marketing HelpDesk
How does OneDesk help my Marketing team?
Track Retail Marketing Tickets, Store Communication, and Promotion Execution Service.
Timely Retail Promotion & Campaign Request Ticket Handling.
Retail Marketing manages promotions and local store support. OneDesk captures customer questions about offers or store requests for materials via email or forms as tickets. Customize views to track promotional inquiries or local marketing requests. Set SLAs for responding to customer offer questions. Reporting tracks promotion effectiveness.
Retail Marketing Portal, Promotion Request Forms & Campaign Calendar Knowledgebase.
Customers inquiring about promotions or loyalty programs, and stores requesting local marketing support, need easy channels. OneDesk powers website forms and potentially a customer portal for loyalty program questions. Stores use an internal portal for marketing requests. The knowledgebase offers public FAQs about current promotions and loyalty rules, plus internal guides for store marketing activities. Live chat on the retail website answers customer questions instantly.
Automate Promotion Request Routing, Campaign Execution Workflows & Store Communication.
Support retail marketing teams driving traffic and sales with OneDesk automations. Build workflows for managing requests for promotional signage email marketing campaigns loyalty program updates or coordinating in-store events. Automatically triage marketing tasks based on channel store online urgency campaign flight dates or target customer segment. Route requests needing inventory confirmation or specific store participation details directly to merchandising or store operations liaisons. Use auto-replies confirming campaign brief submissions. It streamlines execution of retail marketing initiatives.
Timely Retail Marketing Campaign Support.
Drive retail traffic and sales effectively with OneDesk supporting marketing campaign execution. Its features manage requests for promotional signage email campaigns loyalty program updates ensuring timely implementation. The versatility coordinates tasks between corporate marketing merchandising and store operations. Need streamlined support for fast-paced retail marketing? OneDesk keeps campaigns on track. It scales to support complex multi-channel retail marketing programs.
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