OneDesk for Technology Support Professional Services Automation
How does OneDesk help my Support team?
Support Tech Clients & Manage Service Project Billing
Resolve Customer Tech Issues Faster with Support Ticketing
Tech Support teams, OneDesk ticketing streamlines handling of all customer issues for software or hardware. Capture from email, web portal forms, chat, or even API integrations with other systems. Create custom views like 'Critical Customer Bug,' 'Installation Help,' or 'Feature How-To.' Define SLAs by customer tier or issue severity. Reporting tracks resolution times, agent performance, and helps build your knowledge base from common solutions.
Empower Tech Users with Self-Service & Easy Ticketing
Equip your tech support team to deliver outstanding assistance for your technology products. A client portal allows users to log support tickets 24/7 through intelligent forms that capture all necessary technical details. Your team can build an extensive knowledgebase with detailed documentation, how-to guides, and troubleshooting steps. Live chat connects users directly with support engineers for rapid problem resolution.
Deliver Faster Tech Support with Automation.
Providing fast, accurate technical support is paramount for Technology companies. OneDesk's automations are designed to make your support teams highly efficient. Our platform lets you create workflows for managing customer support tickets across multiple channels, routing complex issues to Tier 2 or engineering, and building a comprehensive knowledge base. New support tickets can be automatically triaged by product, issue severity, or customer type. They are then routed to the support agent with the right expertise. You can also use intelligent automated replies with relevant FAQ articles to resolve common issues instantly. OneDesk’s versatile automations elevate your customer support. This increases satisfaction and retention.
Deliver Top-Notch Tech Support
Customer or technical support teams in tech, providing fast and accurate solutions for software or hardware issues is vital for customer retention. OneDesk helps you deliver exceptional support. Its robust features include a comprehensive ticketing system, integration with knowledge bases and community forums, SLA management, and tools for remote diagnostics. The platform’s versatility adapts to supporting complex products with multiple tiers of support. As your user base grows, OneDesk's unique scalability ensures your support team can handle increasing volume while maintaining high satisfaction.
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