OneDesk for Wholesale Support Project Management
How does OneDesk help my Support team?
Manage B2B Customer Support for Wholesale Projects
Handle B2B Support Tasks for Wholesale Customers
Manage support for retail customers regarding orders, shipments, product information, and returns (RMAs). OneDesk helps track inquiries and resolve issues efficiently. Break down RMA processing into subtasks (authorization, receiving, credit/replacement). Set dependencies if warehouse inspection is needed before issuing credit. Smart scheduling helps allocate customer service resources effectively.
Monitor B2B Support Time for Wholesale Customers
Track time spent assisting retail customers with order status inquiries, resolving shipping discrepancies, processing return merchandise authorizations (RMAs), and providing product information. Timesheets measure customer service efficiency in wholesale.
Automate Return Authorization Workflow Steps
Enhance support for wholesale customers. OneDesk automations can route inquiries about order status or product availability to the right team. Assign tasks for processing Return Merchandise Authorizations (RMAs). Automatically notify customers about shipment tracking updates.
Manage B2B Support for Wholesale Projects
Manage projects aimed at improving support for wholesale customers (retailers). OneDesk's robust system helps track initiatives for implementing a partner portal for order tracking and support, streamlining the RMA process, or improving communication regarding product availability and shipments. Its versatile tools handle B2B support needs. Scalability supports a large network of retail partners.
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