OneDesk Integrates with Jira
Our JIRA Integration simplifies your workflow and helps your product mangement, sales, and helpdesk teams work closely with your development team. The OneDesk to JIRA connector performs the following functions:
- Pushes product management items such as features & epics from your product management team working in OneDesk to your engineering and development team working in Jira.
- Pushes issues and tasks from your OneDesk helpdesk to create new issues in JIRA.
Integrating your OneDesk account with JIRA will help to bridge the gap between your engineers, support, product management, and sales teams so they can work more collaboratively to resolve support requests, fix issues and develop new functionality and features.
To configure your JIRA integration in OneDesk:
- Under your personal menu (upper left hand corner) select administration from the drop down menu
- Click the “my integrations” tab
- Click on “Jira Integration” to view more information