Provide a great end-user experience with less effort. Capture tickets, automate processes, enable self-service, and manage projects — all from one powerful help desk for IT teams.
Manage all your support requests. Create tickets from connected email inboxes, request forms, third-party apps, and live chat. Reply to and resolve tickets all from one place.
Reduce back-and-forth by capturing all the information you need to resolve tickets right from the start by using ticket forms.
Automate routine workflows to save time and increase agent productivity. Automatically handle:
Assign tickets manually or automatically. Know how your teammates are progressing at a glance. @ mention colleagues to loop them into the conversation. Add notes, share files and communicate in-context.
Give tools to your end-users! Use the OneDesk ‘end-user applications’ to provide alternative support channels and self-service options.
Manage your IT projects and rollouts right from your helpdesk. Break down projects into tasks and subtasks. Plan and monitor visually using Gantt, Kanban, calendar, and list views. Configure your workflow with task dependencies and automations.
I’m having connection issues! How do I reset my password? Do these questions sound familiar? Don’t waste time typing out responses every time. Instead, answer common questions with just the click of a button using canned responses. Canned responses can have dynamic properties to embed contextual information automatically.
Get the powerful features and advanced customization options typically only available in expensive enterprise software. OneDesk starts at only $11.99/per agent a month.
OneDesk is ready to use right away but is also highly configurable. Customize OneDesk to YOUR workflow with custom fields, statuses, automations, and more.
Starting at only $11.99 per user/month, even small teams can get advanced enterprise features without the expensive enterprise price.
OneDesk provides project management seamlessly integrated into one platform. Escalate tickets, plan internal projects, and more.
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