For HelpDesk, Project Management, and Professional Services Automation.

HelpDesk, Project Management, PSA App features highlight

What is OneDesk ?

OneDesk combines HelpDesk, Project Management and Professional Services Automation. Manage your tickets, project tasks, and customer billing with one application. OneDesk software is available in the cloud or on-premise.

Ticketing & HelpDesk Software

Powerful support capabilities including: helpdesk & ticketing, customer portals & knowledge bases, online chat & collaboration.

Project Management Software

Manage tasks, projects, and portfolios while collaborating with your teams.

Professional Services Automation Software

Deliver projects, develop products, track time, and bill clients with OneDesk’s Professional Services Automation features.

The Right Fit for Your Team

Optimize the workflow of your team or department. OneDesk’s advanced features and flexible customization can manage any work.

Full-Featured Platform

Get more done in a single platform using the extensive features of OneDesk.

Customizable work views

Maximize visibility and work the way you want with a range of configurable views.

  • Gantt, kanban, calendar, and workload views
  • Filter, group, or sort by any property
  • Share views across your organization to unify your collaboration
project management software work views

Flexible automations

The OneDesk automation engine is a powerful tool to cut out repetition, save time, and customize your workflows. You can automatically:

  • Send replies
  • Assign tickets or tasks
  • Organize work
  • Update progress
help desk automatic replies

Robust time & project tracking

Stay on top of projects and support. Compare estimated and actual hours to stay on-time and within budget.

  • Manage team workload
  • Automate project planning & scheduling
  • Visualize & estimate project delivery
  • Monitor profitability
timesheet tracking

Easy invoicing & quoting

Quote, ensure projects profitability, and invoice.

  • Quote from project templates
  • Invoice for tracked time or fixed fee projects
  • Tracking billable hours
  • Manage retainers

Effective customer communication

Facilitate better communication with integrated support tools and omnichannel communication.

  • Customer portal: Allow customers to stay updated on their own terms.
  • Request forms: Capture necessary information for project initiation or support issues.
  • Email integration: Capture tickets or provide continuous communication.
  • Knowledgebase: Deflect tickets and provide detailed information.
  • Website chat: Resolve issues quickly or engage with prospective customers.

Boost team collaboration

Breakdown silos by resolving issues and completing tasks together.

  • Communicate on tickets, tasks and projects.
  • Organize all necessary information including notes and attachments.
  • Stay in the loop with push, email and in-app notifications.
  • Instant visibility on assignments and progress.

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