May 2020 – New Features in OneDesk

Here are the new features and enhancements for the May 2020 Release of OneDesk. This release was rolled out on May 12, 2020.

Tabbed view for detail panels and item creation forms.

Now you can open detail panels in new tabs inside OneDesk. All detail panels such as those for tickets, tasks, projects, customers, organizations, conversations, and more can be opened in a new tab. Here are the new things you can do with this feature.

This feature opens up many new ways of working in OneDesk and we think you will love it.

Note: If you prefer to open the detail panel on the right of your view, that option is still available from the “Tools” menu.

open tickets in new tab

Assign by Round-Robin

If you need to automatically assign users to tickets or tasks your life got easier. In ‘Workflow Automations’, you can choose the “Assign by round-robin” action and select a group of users or teams. Some things to know:

Custom Fields upgrades

By popular demand we have upgraded our custom fields with the following features:

Some things to know:

Other Enhancements

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