OneDesk for Education, IT HelpDesk
How does OneDesk help my IT team?
Unified Campus IT Tickets, User Communication, and Educational Tech Service.
Unified Campus IT Support Ticket System for All Users.
Education IT supports diverse users and systems. OneDesk’s omnichannel ticketing gathers issues from students and staff via portal, email, or chat. Create custom views to prioritize classroom tech issues or filter by user type. Use SLAs for critical system response times (like online learning platforms). Reports track device issues, software requests, and support load.
Campus IT Support Portal, Tech Forms & Student/Staff Knowledgebase.
Students, faculty, and staff all rely on Education IT for tech support. The OneDesk portal is a central place to submit tickets for issues with classroom tech, online learning platforms, or campus WiFi. Users can check their ticket status anytime. The knowledgebase is crucial for self-help guides on accessing systems, software tutorials, or troubleshooting common device issues. Live chat offers immediate help for urgent problems impacting learning or teaching. This ensures reliable tech support for everyone on campus.
Automate Campus IT Ticket Triage, User Group Routing & LMS Workflows.
Provide robust IT support for students faculty and staff using OneDesk automations. Set up workflows for account lockouts classroom tech issues or software access requests. Automatically triage tickets based on user type student staff or location campus building. Route critical infrastructure problems directly to network administrators. Use auto-replies with links to knowledge base articles for quick fixes. It manages IT support across campus.
Reliable Campus IT Support for All Users.
OneDesk offers a powerful scalable help desk essential for education IT. Its robust features manage support for students faculty and staff across various devices platforms and campus locations. The versatility allows handling issues with classroom tech learning management systems LMS and administrative software effectively. Need to support a large diverse user base? OneDesk scales effortlessly ensuring reliable IT services across the institution.
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