OneDesk for Media Operations Professional Services Automation
How does OneDesk help my Operations team?
Manage Media Production Projects & Client Billing Better
Log Production Delays & Content Delivery Issues with Ticketing
Media Operations teams, use OneDesk ticketing to log production schedule changes, equipment booking conflicts, or content delivery errors. Capture from producers, editors, or automated systems. Custom views like 'Studio Booking Conflict' or 'Broadcast Feed Issue' enable quick resolution. SLAs are critical for on-time content delivery. Reporting identifies production bottlenecks.
Clients Track Media Production Progress & Delivery Status
Empower your media clients with a portal to track their projects through various production stages, view estimated delivery dates for final assets, and access completed files. They can submit operational inquiries or report issues with deliverables using specific ticket forms. Live chat offers instant updates for urgent production questions. This transparency improves client satisfaction in fast-moving media workflows.
Improve Content Delivery with Automated Operations.
Media Operations teams ensure content is processed, formatted, and delivered correctly to various platforms and audiences. OneDesk's professional services automations optimize these workflows. Our versatile platform helps you create custom workflows for managing content ingest, transcoding, quality control checks, and scheduling for broadcast or digital distribution. Alerts for delivery issues or quality failures can be automatically triaged. They are then routed to the operations technicians for immediate resolution. You can also set up automated replies for internal status updates on content processing. OneDesk streamlines your media operations. This ensures timely and flawless content delivery.
Improve Media Production Operations
Media operations managers, optimizing content workflows from creation to distribution and ensuring quality control is essential. OneDesk provides the tools to enhance your operational efficiency and track production pipelines. Its robust features allow for planning content schedules, managing resources like studios and equipment, and monitoring progress through different stages of production and post-production. The versatility of OneDesk means it can adapt to the unique operational needs of various media formats. As your content volume increases, its unique scalability ensures your operational capacity can grow seamlessly.
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