OneDesk for professional services Support Project Management
How does OneDesk help my Support team?
Manage Client Support for Ongoing Service Projects
Manage Client Support Tasks During Engagements
Manage internal support requests or client support related to project deliverables or tools. OneDesk helps track requests for information, technical assistance, or administrative help. Break down complex requests into subtasks. Set dependencies if input from specific consultants is needed. Smart scheduling helps allocate internal support resources.
Monitor Client Support Time During Service Engagements
Track time spent by support staff or junior consultants assisting delivery teams with research, data analysis, document preparation, or administrative tasks related to client projects. OneDesk timesheets help manage internal support resources.
Automate Client Support Ticket Routing by Service
Improve internal support for consulting teams. OneDesk automations can route requests for research or data analysis to available support staff. Assign tasks for preparing standard project report templates. Set up workflows for managing internal IT or admin requests from consultants.
Manage Client Support for Service Projects
Manage projects aimed at improving internal support for consultants. OneDesk's robust system helps track initiatives for building internal knowledge bases, implementing research support request systems, or improving administrative support workflows for projects. Its versatile tools handle diverse internal support needs. Scalability supports growing firm demands.
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