OneDesk for Real Estate Support Work Management
How does OneDesk help my Support team?
Provide Responsive Support for Tenants and Clients
Answer Tenant and Client Questions with Ticketing
Brokerage support staff assist agents with paperwork, MLS entries, or scheduling. Use OneDesk tickets to manage these internal support requests via email or forms. Create custom views per agent or task type. Track completion times against internal service levels (SLAs). Report on agent support utilization.
Tenant/Client Knowledgebase for Common Questions
Organize tasks for supporting real estate agents internally, such as assisting with paperwork, troubleshooting MLS entries, or scheduling client appreciation events. Break down event planning into subtasks. Set dependencies based on agent requests. Schedule recurring support tasks.
Measure Time on Tenant Support Issues
Internal support staff assisting real estate agents track time spent on tasks like MLS entry, paperwork preparation, or marketing coordination. Log hours against agent support tasks using OneDesk timesheets. Understand the level of support provided to different agents or teams. Allocate resources effectively.
Assign and Track Tenant and Client Support Tasks
Automate internal support for real estate agents. Automatically assign requests for administrative assistance or MLS entry based on availability. Triage questions based on topic. Send automated confirmations for completed tasks.
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