OneDesk for Wholesale Product HelpDesk
How does OneDesk help my Product team?
Handle Product Information Tickets, B2B Communication, and Spec Inquiry Service.
Clear Product Feature & Availability Inquiry Ticket System Benefits.
Wholesale Product teams manage assortments. OneDesk logs inquiries from buyers about product details or availability via email or forms into tickets. Use custom views to filter questions by product category or season. Set SLAs for providing product information. Reporting identifies popular products or stock issues.
Product Information Portal (B2B), Inquiry Forms & Wholesale Catalog Knowledgebase.
Retail buyers needing detailed information about product lines, assortments, or availability require accurate data. OneDesk's portal allows buyers to submit inquiries about specific products or upcoming lines. Buyers track their inquiry status. The knowledgebase acts as a digital catalog with detailed product information, spec sheets, case pack details, and inventory level indicators (if integrated). Live chat helps buyers get quick answers about product availability.
Automate Product Info Routing, Spec Request Replies & Catalog Update Tasks.
Manage information and support related to the products being wholesaled using OneDesk automations. Set up workflows for handling inquiries from sales reps or retailers about product features availability technical specs or managing feedback about product quality or packaging. Automatically triage product inquiries based on product category urgency source sales retailer or type info request quality feedback. Route complex technical questions new product ideas or significant quality issues directly to the product management or sourcing team. Send auto-replies with links to product catalogs or spec sheets. It ensures accurate product information flow.
Clear Wholesale Product Information Management.
Ensure accurate product information flows through the wholesale channel with OneDesk managing inquiries and feedback. Its features handle requests from sales reps retailers about specs availability quality efficiently supporting product knowledge. The versatility routes feedback to product management or sourcing quickly. Need centralized management for product information? OneDesk delivers consistency. It scales well supporting extensive wholesale product assortments.
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