Manage your projects,
Support your customers,
Provide services.
Why OneDesk?
Manage Projects Tickets & Tasks Customer Experience Communication Productivity Teams with OneDesk
OneDesk combines online HelpDesk and Project Management software.
Serve your customers and manage team projects with one application.
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Powerful Ticketing & HelpDesk Software
OneDesk combines online HelpDesk and Project Management software. Serve your customers
and manage team projects with one application.
> Capture tickets by email
> Customer portal & knowledge base
> Integrated chat and collaboration
> Automated & customizable workflows
> Service request management
> Service Level Agreements
> Capture tickets by email
Customers & end-users can submit tickets directly by email. OneDesk creates tickets, replies, classifies & assigns automatically, and captures all future replies. more
> Customer portal & knowledge base
Easily add client-facing apps to your website. The ticket portal lets customers login to view, submit and discuss their tickets. The knowledge-base lets clients find answers to common questions themselves. more
> Integrated chat and collaboration
> Automated & customizable workflows
Automate your workflows to pipe tickets through triage, replies, status-changes, assignments, and more.
> Service request management
Capture and track requests for new projects, services, ideas, and feature suggestions to make sure nothing is overlooked. more
> Service Level Agreements
Use ticketing tools and SLA policies to improve your response times and respect your commitments to customers. more
Versatile Project Management Software
Project management software and collaboration for teams: Advanced features combine agile and traditional project management.
> Views for traditional & agile project management
> Discussions & notifications on tasks & issues
> Time-tracking with timesheets & task timers
> Gantt charts, scheduling, and assignments
> Integrations for other applications you already use
> Reporting and Exporting
> Views for traditional & agile project management
Combine the detailed planning of traditional project management with easy-to-use agile status boards. more
> Discussions & notifications on tasks & issues
Make sure team members are notified when assignments or statuses are changed. You can keep your customers informed too. more
> Time-tracking with timesheets & task timers
Easily capture timesheets for work performed. Get real-time insight into your projects using work timers to track time. more
> Gantt charts, scheduling, and assignments
Connect dependent tasks; see who is overloaded and who is not; calculate finish dates, work, and cost. more
> Integrations for other applications you already use
Connect OneDesk to Google, Github, Slack, VSO, Jira, Salesforce, Zendesk, QuickBooks, WordPress, Office and more
> Reporting and Exporting
Get the reports you need by creating custom templates and scheduling and emailing reports. Easily export get your data at any time. more