Role-Specific On-Ramp Allows Users to Easily Navigate across a Unified Product Platform
MONTREAL, May 23, 2012– OneDesk Inc., provider of the world’s first all-in-one customer-centric solution for innovators, engineers, marketers, support, and product managers, is pleased to announce the addition of a new navigational tool: The On-Ramp.
OneDesk bridges the gap between product teams and breaks down the silos that stifle productivity. It unifies employees, business partners and customers to facilitate collaboration and create products and services that meet market’s needs, fast. OneDesk currently integrates several core applications including: Customer Feedback and Idea/Innovation management, Help Desk, Requirements and Project Management, Road mapping and Issue/Defect Tracking capabilities.
New to OneDesk? Let the OnRamp be your guide
OneDesk provides many powerful features and applications. With a wide range of detailed functionality, it can be hard to know where to start. This unified product suite offers collaborative tools that support the unique requirements of different stakeholders within the organization,” said Derek Gold, Vice President of Product Marketing. “Our simple on-ramp now drives users straight to the features they require, based on their responsibilities within the product team.”
Identify and determine your path of action:
- Engage with your customers and leverage their insights to create better aligned products and services.
- Provide exceptional customer service, in a responsive and timely manner.
- Create and analyze product requirements based on real-world data.
- Stay on top of projects, tasks and issues to deliver products on time and within budget.
- Visually display and map out product releases.
OneDesk is leading the market in providing solutions that help companies realize the benefits of social product development, co-creation, and customer-driven innovation. This blended suite of SaaS applications incorporates powerful tools: social media monitoring & engagement, customer feedback management, innovation & ideas management, customer service & help desk, requirements management, issues tracking, project management, product road mapping and release management.
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