Welcome to the first release of OneDesk in the new decade! This update was rolled out on January 28 2020. This release could be called “The Integration Release” because that was the main focus this month.
We built out our integrations platform and services and started delivering the first of a new set of direct integrations with other cloud applications. We will continue to do a lot more in this area in upcoming releases, by doing the following:
What integrations are available now?
Here are the integrations that will be immediately available upon release.
What integrations will be available soon?
Here are integrations we are currently working on and will be released when they are available and approved by partners where required. For these we will not need to wait for a release to enable them in OneDesk.
How do I enable the Integrations?
You can find and enable any released integrations in OneDesk under ADMINISTRATION > INTEGRATIONS
For each integration, expand the details, read more about it, and enable it.
What about other apps I want to integrate with?
We continue to provide hundreds of additional integrations via Zapier. Just select the Zapier tab, enable the zap you want to use, and follow the steps to complete the connector.
Other Enhancements in this Release
In addition to the integrations, we also made a few other enhancements :
Plus another 150 bug fixes and enhancements.