February 29, 2012 11:00 ET

OneDesk Provides Adaptable Social Product Development Framework

Latest Release allows companies to apply their own product workflows and lexicons to drive better-aligned social product development

MONTREAL, CANADA–(Marketwire – Feb. 29, 2012) – OneDesk, provider of the world’s first all-in-one data-driven solution for product managers, innovators, engineers, marketers and support, is pleased to announce the release of its all new OneDesk Open Framework enabling a fully customizable product development environment.

Organizations who are searching for better ways to unlock customer insight related to their products or services, can use OneDesk to effectively source and incorporate this data into the development process and ultimately create products and services that meet market’s needs. OneDesk currently integrates several core applications including: Social Media Monitoring , Customer Feedback and Idea/Innovation management, Help Desk, Product, Project and Requirements Management, Roadmapping and Issue/Defect Tracking capabilities.

“Combined with OneDesk’s existing applications, the new features allow for more flexibility and interactivity,” said Derek Gold, Vice President of Product Marketing at OneDesk. “Organizations now have the right set of integrated social business tools to efficiently centralize, manage and analyze product data to produce more meaningful and actionable results.”

In this latest release, OneDesk Inc. is pleased to announce the addition of two new features: customization and activity views.

Tailor labels to suit your organization’s unique needs


OneDesk labels configuation - social product development framework


Users now have the ability to customize their own labels across the entire system. Whether the focus is Agile for software development or general discrete product engineering, this new feature allows users to fully personalize their product environments to reflect their organizational culture and strategic product approach.

View product data from multiple levels


OneDesk - my organization activities - social product developement framework


Gain full control and visibility across your projects and keep track of tasks for which you have been assigned. Access and display vital product-related information and activities at three different levels:

  1. Global level: View a history of all work-related activities across the organization.
  2. Project level: Gain insight into all the activities surrounding a particular project with which you are directly involved.
  3. Individual level: Keep a record of all of your product-related activities inside the system. If permitted, you can also view the activities of other team members.

About OneDesk

OneDesk is leading the market in providing solutions that help companies realize the benefits of social product development, co-creation, and customer-driven innovation. This blended suite of SaaS applications incorporates powerful tools: social media monitoring & engagement, customer feedback management, innovation & ideas management, customer service & help desk, requirements management, project management, product road mapping and release management.

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OneDesk’s Integrated Social Product Development platform enables companies to collaborate on product-related ideas and projects in a way that is aligned with organizational strategies.

Contact Information

OneDesk Inc.
Brendan Walsh
Marketing Manager
1-514-731-6878 ext. 112

Tel: 1-514-731-6878
Toll-free: 1-855-OneDesk (663-3375)
Fax: 1-514-731-3348

Related blog posts:
New feature: Project Activities now viewable across multiple levels
Custom labels: Defining your own lexicon

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