We are working on major new features for OneDesk, but in the meantime, we have been releasing a series of minor updates. The main goals of these updates are to add minor usability improvements, small features, and of course fix bugs. Since it is a new year, I thought we should do a wrap-up post that summarizes these changes to perhaps make you aware of some newer small features. Therefore this post will be a laundry-list of sorts. So without further ado:
The standard views are now displayed as a list. The views that were previously displayed in a horizontal bar are now displayed as a vertical list.
New search fields in the users, customers, and projects drop-downs. Since many of our customers have long lists of users, customers and projects, we have added a search field at the top of these drop-downs to help find what they are looking for.
Undo item delete. Now once you delete and item you have a period of time to restore that item before it is permanently deleted.
Link on item ID. If you wish to provide a colleague with a direct link to an item, you can now easily get that link by hovering the item ID in the details panel and clicking “copy item link”
Customer Deletion. Before you could only deactivate customers, but now you can fully delete them.
Assign a team using workflow automations. If you would like all incoming tickets to be automatically assigned to a team, now you can! You can also unassign teams using automations.
Extended the APIs for workItems, Timesheets and Custom Fields. See https://www.onedesk.com/dev for more details
Editing the unsaved view. If you are unsatisfied with an unsaved view, you can click the edit icon and make further changes before saving it.
Insert image in the item details. The rich text editor has a new icon in the toolbar which you can use to insert images.
Adding billable-type property to timesheets. You can now mark a timesheet as billable or non-billable. Change the default setting for this in Administration.
Display timesheet notes on timesheet details. Now notes that you enter when creating a timesheet are visible on its detail panel and can be added as a column to the view.
Exporting of notes from the timesheets grid. When you click “export this view” in the timesheets application it will export all visible columns, including the notes column.
Adding the requester property on the timesheets. Now you can filter and group timesheets by the requester.
Improvements to the styling of the email templates. We went with a more modern cleaner look. We hope you like it.
Easy navigation to linked items. In the linked items popup you can now click the name of the item to navigate to it.
Ability to remove the OneDesk branding on emails, customer portal, and forms.
Many improvements on the reports application. There are too many to list.
Over 400 Bug fixes!
Happy New Year, and a big thank-you to all of our customers!