The OneDesk Video Guide

01. Fundamentals
Using OneDesk for the first time? Start here and learn the basics of using and setting up your account.
02. Tickets
Learn about the features for creating, using, and managing tickets.
03. Tasks
Learn about the features for creating, using, and managing tasks.
04. Projects
Learning about creating, planning, and managing projects.
05. Email Management
Learn about managing incoming and outgoing emails, configuring email settings and appearance.
06. Work Views
Learn about how to configure and use your work.
07. Users & Teams
Learn about user teams, how to share and collaborate, as well as manage users and permissions.
08. Customers & Customer Organizations
Learn about customer management, including how to create customers, and manage customer information.
09. Customer Apps
Learn about the various applications that help your customers communicate, stay informed, and submit items.
10. Analytics & Reporting
A collection of videos to get you started using OneDesk's analytics.
11. Automations
Learn how to save time with powerful workflow automations, automated replies and more
12. Integrations
A collection of videos to get you started using OneDesk's integrations.
13. Time Tracking & Financials
Learn about tracking time on work, managing your budget, and using invoicing features.
14. Account & Administration
Learn about the configurations, account settings, company preferences in your account.
15. How OneDesk can help your business
Short videos describing how OneDesk can help your business.
16. OneDesk for Different Industries
A collection of videos on how OneDesk can be used in your industry.
17. Webinars
In-depth videos on setting up or using OneDesk.
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