OneDesk the Basecamp alternative
Experience an in-depth yet hassle-free Basecamp alternative with OneDesk.
Why look for Basecamp alternatives?
Basecamp is an established project management software popular with small teams. However, Basecamp is (deliberately) quite limited in terms of features and customization options. Many teams may end up looking for a Basecamp alternative that offers more features and scalability.
Reviewers mention downsides such as:
- Lack of many features
- Limited functionality for complex projects
- Few customization options
With Basecamp you pay $15/user a month or a flat fee of $299 a month. Depending on the number of users you need, this may or may not be a good deal. Considering the limited features you may also end up needing to pay for other tools to handle your business needs.
OneDesk, a powerful Basecamp alternative
OneDesk is an extremely powerful alternative to Basecamp. OneDesk includes features to manage complex projects, time tracking, and customer support. Despite its robust feature set, OneDesk won’t break the bank. Pricing starts at $11.99/user a month, with the enterprise plan at only $15.99/user a month. With features such as Gantt charts, full-featured helpdesk, workflow automations, and extensive customization options, OneDesk helps take your company to the next level.
Keep reading to see how OneDesk and Basecamp stack up.
Team collaboration and messaging
Facilitate communication with real-time messaging. Stay on topic with in-context communication on tasks and projects. Collaborate efficiently by @ messaging teammates and sharing files on project tasks.
Organize and plan projects
Organize and plan your projects in one place. Breakdown projects into tasks and subtasks, set schedules, assign tasks, set dependencies and more.
Track time, progress, and more
Your dashboard provides real-time and complete visibility of project progress. Track time as you go to with built-in timers and easy-to-use timesheets.
Compare project management solutions
| OneDesk | Basecamp | |
|---|---|---|
| Price | $11.99 - 15.99per agent/month paid annually | $15 per agent/month or $299/month |
| Projects |  unlimited | unlimited |
| Task management | | |
| Ticket management & help desk | |  |
| File sharing and attachments | | |
| Search | | |
| Message boards | | |
| Notifications | | |
| Email capture | both tasks and tickets | for tasks only |
| Real-time team chat | | |
| Real-time chat with your customers | | |
| Cards view | | |
| List view | | |
| Schedules | | |
| Gantt charts | | |
| Custom views | | |
| Advanced filtering, grouping, sorting | | |
| Reports | | Limited |
| Timer / Timesheets | | Add on |
| Automation | | |
| Customizable forms | | |
| Custom statuses | | |
| Project templates | | |
| SLAs | | |
| Customizable detail panels | | |
| Mobile App | | |
What can OneDesk offer over Basecamp?
Advanced project planning
Handle even complex projects with advanced project management features. See work the way you want with a Gantt chart, Kanban board, list, calendar, or workload view. Customize your view with advanced filters and groupings. Plus save and share your custom work views.
Improved client & end-user collaboration
OneDesk allows you to collaborate and overall better serve your clients. Basecamp offers project sharing but does not offer this level of client or end-user collaboration.
Alternatively, OneDesk includes the customer-facing applications — the portal, live chat, request forms and knowledgebase.
Clients can stay updated at their own convenience by logging into the client portal. Let a customer reach out instantly with live chat or submit work through the request forms. Finally, empower customers with the knowledgebase.
Powerful, easy-to-create automations
Basecamp does not offer automations, meaning you’ll waste time by manually organizing and assigning work. Save time in your workflows with our Basecamp alternative. Automate repetitive tasks with OneDesk’s robust automation capabilities.
OneDesk offers flexible and powerful automation options, that are easy to set up. You can set up custom workflows or save time in your day-to-day routine. Automatically organize, route, assign, update, and much more.
Complete customization
At OneDesk we believe your tool should fit your needs. As such, OneDesk is one of the most customizable tools available. Configure unlimited custom fields and lifecycle statuses, create custom SLAs, filter your data views and reports how you want, configure flexible automations, and more!
Complete support, request, and email management
In addition to a project management solution, OneDesk provides support, request, and email management features. These tools can function independently or be seamless integrated with your tasks and projects. For instance, capture customer requests from email or request forms as tickets, then escalate them into tasks.
Frequently asked questions about Basecamp
What is the best alternative to Basecamp?
Finding the right project management tool isn't easy. When switching, consider the tool's ability to scale with your business, the features you need, and your budget. While Basecamp is a good tool, it is not right for everyone. For one, Basecamp is limited in features. If you are looking for robust features without breaking the bank, OneDesk may be the Basecamp alternative for you.
What is the difference between OneDesk and Basecamp?
The big difference between Basecamp and OneDesk is features and configurability. OneDesk offers full-lifecycle project management as well as a complete help desk solution in one application. Basecamp on the other hand is a deliberately limited project management tool.
See how OneDesk is the best Basecamp alternative
Evaluate OneDesk for yourself with our completely free 14-day trial. It’s easy to get started with our onboarding guide and other resources. You can also book a demo to see OneDesk in action.
