OneDesk vs. Basecamp
Experience an in-depth yet hassle-free Basecamp alternative with OneDesk.
A powerful Basecamp alternative
With Basecamp you pay a flat fee of $99/month for unlimited usage. Depending on the number of users you need, this may or may not be a good deal. However, Basecamp is (deliberately) quite limited in terms of features and customization options.
OneDesk offers pricing starting at $11.99/user a month. With features such as Gantt charts, full-featured helpdesk, workflow automations, and extensive customization options, OneDesk helps take your company to the next level.
Keep reading to see how OneDesk and Basecamp stack up.
Get the Basecamp features you need, with OneDesk
Real-time Messaging
Communicate from the OneDesk messenger & directly on tasks & projects, with synchronized, real time messaging.
To-Do Lists
Assign tasks & subtasks to one or multiple agents or teams. Stay notified & collaborate directly on tasks.
Task & Project Scheduling
Plan schedules, set due dates, add constraints & dependencies on tasks & projects.
Client Collaboration
Choose to share tickets, tasks, & projects with clients. Clients can stay up to date & collaborate from your customer portal.
Email Forwards
Create tickets or tasks directly from emails. Stop switching back and forth between apps, respond directly from OneDesk.
Compare project management solutions
| OneDesk | Basecamp | |
|---|---|---|
| Price | $11.99 - 15.99per agent per month paid annually | $99/month |
| Projects |  unlimited | unlimited |
| Users | Select the plan you need | unlimited |
| Task Management | | |
| Ticket management & Helpdesk | |  |
| Documents and attachments | | |
| Search | | |
| Message boards | | |
| Notifications | | |
| Email capture | both tasks and tickets | for tasks only |
| Real-time team chat | | |
| Real-time chat with your customers | | |
| Cards view | | |
| List view | | |
| Schedules | | |
| Gantt charts | | |
| Custom views | | |
| Advanced Filtering, Grouping, Sorting | | |
| Reports | | Limited |
| Timesheets | | |
| Automation | | |
| Customizable forms | | |
| Storage | Included | 500GB |
| SLA's | | |
| Customizable detail panels | | |
| Mobile App | | |
| Knowledgebase | | |
What can OneDesk offer over Basecamp?
OneDesk is an all-in-one Basecamp alternative that offers you more ways to organize and manage your work.
Improved client & end-user collaboration
Customer applications allow you to collaborate and overall better serve your clients or end-users. Basecamp offers project sharing but does not offer this level of client or end-user collaboration.
Alternatively, OneDesk includes the customer-facing applications — the portal, live chat, request forms and knowledgebase.
Clients can stay updated at their own convenience by logging into the client portal. Let a customer reach out instantly with live chat or submit items through the request forms. Finally, empower customers with the knowledgebase application.
Powerful, easy-to-create automations
Basecamp does not offer automations, meaning you’ll waste time by manually organizing, assigning and responding. Save time in your workflows with our Basecamp alternative. Automate repetitive tasks with OneDesk’s robust automation capabilities.
OneDesk offers flexible and powerful automation options, that are easy to set up. Auto-route and assign tasks or projects to a person or team based on the conditions you set. Automatically send emails and notifications, set priorities, add tasks to a project, change statuses and much more.
Complete customization
At OneDesk we believe your tool should fit your needs. As such, OneDesk is one of the most customizable tools available. Configure unlimited custom fields and lifecycle statuses, create custom SLAs, filter your data views and reports how you want, configure flexible automations and more!
Complete support, request, and email management
In addition to a project management solution, OneDesk provides support, request, and email management features. These tools can function independently or be seamless integrated with your tasks and projects. For instance, capture customer requests from email or request forms as tickets and escalate them into tasks.
Frequently asked questions about Basecamp
What is the best Basecamp alternative?
Finding the right project management tool isn't easy. When switching, consider the tool's ability to scale with your business, the features you need, and your budget. While Basecamp is a good tool, it is not right for everyone. For one, Basecamp is limited in features. If you are looking for robust features without breaking the bank, OneDesk may be the Basecamp alternative for you.
What is the difference between Basecamp and OneDesk?
The big difference between Basecamp and OneDesk is features and configurability. OneDesk offers full-lifecycle project management as well as a complete help desk solution in one application. Basecamp on the other hand is a deliberately limited project management tool.
See for yourself why OneDesk is the best Basecamp alternative
Evaluate OneDesk for yourself with a completely free 14-day trial. Check out our onboarding guide to get started in minutes. Reach out to us with any questions or book a demo to see OneDesk in action.