OneDesk, the Freshdesk alternative

OneDesk is a full-featured yet affordable help desk solution and Freshdesk alternative. 

Why look for Freshdesk alternatives?

Freshdesk is a well-known help desk solution. Features include email ticketing, SLA management, and a knowledge base. They offer additional add-ons and packages for omnichannel ticketing, chat, ITSM, and an AI bot.  

Some reviewers mention negatives such as: 

  • Limitations on reporting and exporting 
  • High pricing for advanced features
  • Lack of customizable interface
  • Inadequate automation

Freshdesk offers four package levels as well as additional packages for omnichannel, chat, and call features. The features available vary depending on which package you select. Freshdesk offers a basic package starting $15/per user a month, up to their Enterprise omnichannel plan at $109/per user a month. 

Meet OneDesk, the all-in-one Freshdesk alternative

OneDesk offers many of the help desk features of Freshdesk. Features include email ticketing, live chat, a knowledge base, AI chatbot, and SLA management. In addition to robust help desk features, OneDesk offers products for project management, invoicing and quoting, integrated into one app. 

OneDesk’s pricing is opaque and affordable compared to Freshdesk. OneDesk’s Help Desk costs from $10.99 – $14.99 per user/month. If you want fully integrated work management on top of your help desk it costs only $21.99 – $26.99 per user/month, still a fraction of Freshdesk’s enterprise plan. 

Keep reading to see how OneDesk and Freshdesk stack up to each other.

Compare OneDesk vs. Freshdesk

OneDeskFreshdesk
Price (users)$10.99 - 26.99 per user/month$15 - $79+ per user/month
Email ticketingFeature includedFeature included
Team collaborationFeature includedFeature included
Knowledge baseFeature includedFeature included
Inbound phone ticketingFeature includedWith Freshcaller
Social media ticketingFeature not includedFeature included
SLA managementFeature includedFeature included
SLA breach notificationFeature includedOnly on $69+/user/month plans
Mobile appFeature includedFeature included
Chat web widgetFeature includedOnly on $69/user/month plans for an EXTRA $30 per user/plan
AutomationsFeature includedFeature included
Round robin ticket assignmentFeature includedOnly on $69+/user/month plans
IntegrationsFeature includedFeature included
AI agentFeature includedFeature included $69+/user/month plans
Multiple SLA policiesFeature includedOnly on $69+/user/month plans
Time trackingFeature includedOnly on $45+/user/month plans
TimesheetsFeature includedFeature not included
Satisfaction surveysFeature includedOnly on $45+/user/month plans
Schedule reportsFeature includedOnly on $45+/user/month plans
Custom reportsFeature includedOnly on 69+/user/month plans
Portal customizationFeature includedOnly on $69+/user/month plans
Calendar viewFeature includedFeature not included
Kanban / Board viewFeature includedFeature not included
Custom ticket formsFeature includedFeature included
Task managementFeature included with Product Management productFeature not included
Invoicing / QuotingFeature included with PSA add onFeature not included
Audit logFeature includedOnly on $109+/user/month plans

What makes OneDesk the ideal Freshdesk alternative?

Multichannel ticketing

Capture, categorize, assign, manage, and resolve tickets. Tickets can be created automatically from emails, as well as live chat, the customer portal or webforms. Use custom ticket views to organize, track, and manage tickets efficiently. 

Personalized AI agent

Save valuable time and provide support 24/7 with a GPT-style AI chatbot. Your AI is tailored to your company — trained on your website, knowledgebase, saved replies, or previous agent replies.  

Flexible automation & routing

Configure automation rules from hundreds of options. Save time by automatically assigning, routing, replying, and much more!

help desk automatic replies

Full project management

OneDesk offers additional products to manage all your work. Products are seamlessly integrated to manage your help desk and project management with one robust tool.
For example, convert tickets into tasks to plan them out. Plan and schedule tasks, subtasks, and projects with the Gantt chart and calendar views. OneDesk includes advanced project management capabilities such as task dependencies, linked relationships, and task scoring.

resource planning

Frequently asked questions about Freshdesk

It can be hard to know how much you need to pay for Freshdesk. Freshdesk offers multiple packages and solutions. Their regular helpdesk plan offers four packages from $15- $79 per user. For omnichannel or ITSM features expect to pay $29 - $109 per user a month. Call and chat features are also separate additional charges.

There are a number of help desk alternatives to Freshdesk. Look for help desk solutions with features such as live chat, email ticketing, automation, and a knowledgebase. We think OneDesk is an excellent alternative to Freshdesk. OneDesk offers a range of robust features for managing your help desk from SLAs, automations, a customer portal, knowledgebase, and custom ticket fields. 

OneDesk offers all the must-have-features of Freshdesk, such as:

  • Email ticketing
  • Customer portal
  • Knowledgebase
  • SLAs
  • Time tracking
  • Routing rules

With that in mind, OneDesk also offers more features to manage projects and customize your experience. For example, OneDesk allows you to create custom fields or hide fields you don't need. Even with all these features OneDesk is the more affordable option. 

See how OneDesk is the best Freshdesk alternative

Evaluate OneDesk for yourself with our completely free 14-day trial.

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