Freshdesk vs. OneDesk
Freshdesk is a robust Help Desk software that offers five different package levels. Depending on which package you select, it will unlock additional features. Freshdesk offers an elementary (free) intro package, up to their ‘Forest’ plan at $109 per user per month.
OneDesk offers many of the features as Freshdesk for a fraction of the cost at only $4 per user/month to $6 per user/month. In addition to Help Desk, OneDesk offers Project Management as well (included in all of the packages). Unlimited portfolios, the ability to turn tickets into tasks, and interactive Gantt charts are a few of these features.
Review the features list below and decide which service is best for your needs.
|Price (users)||$6.50-$11 per user/month||$15-$99 per user/month (plus addons)|
|Ticket Trend Report|
|Transform Tickets to Tasks|
|Gantt Project Charts|
|Mobile App|| |
|Live Customer Chat||Included at 'Blossom' or higher|
|Automations||Included at 'Blossom' or higher|
|Collision Detection||Included at 'Blossom' or higher|
|Marketplace Apps||Included at 'Blossom' or higher|
|Help Desk In-Depth Reports||Included at 'Blossom' or higher|
|SLA Management||Included at 'Blossom' or higher|
|Time Tracking||Included at 'Garden' or higher|
|Ticket Satisfaction Surveys||Included at 'Garden' or higher|
|Agent Reports||Included at 'Garden' or higher|
|Ticket Assignment Automation||Included at 'Estate' or higher|
|Portal Customization||Included at 'Estate' or higher|
|Sandbox||Included at 'Forest' or higher|