Freshdesk is a robust Help Desk software that offers five different package levels. Depending on which package you select, it will unlock additional features. Freshdesk offers an elementary (free) intro package, up to their ‘Forest’ plan at $109 per user per month.

OneDesk offers many of the features as Freshdesk for a fraction of the cost at only $4 per user/month to $6 per user/month. In addition to Help Desk, OneDesk offers Project Management as well (included in all of the packages). Unlimited portfolios, the ability to turn tickets into tasks, and interactive Gantt charts are a few of these features.

Review the features list below and decide which service is best for your needs.

 OneDeskFreshworks
Price (users)$4-$6 per user/month$0-$109 per user/month
Email TicketingFeature includedFeature included
Ticket DispatchFeature includedFeature included
Team CollaborationFeature includedFeature included
Knowledge BaseFeature includedFeature included
Ticket Trend ReportFeature included
Social TicketingFeature included
Transform Tickets to TasksFeature included
Gantt Project ChartsFeature included
Mobile AppFeature includedFeature included
Live Customer ChatFeature includedFeature included Included at 'Blossom' or higher
AutomationsFeature includedFeature included Included at 'Blossom' or higher
Collision DetectionFeature included Included at 'Blossom' or higher
Marketplace AppsFeature includedFeature included Included at 'Blossom' or higher
Help Desk In-Depth ReportsFeature includedFeature included Included at 'Blossom' or higher
SLA ManagementFeature includedFeature included Included at 'Blossom' or higher
Time TrackingFeature includedFeature included Included at 'Garden' or higher
Ticket Satisfaction SurveysFeature included Included at 'Garden' or higher
Agent ReportsFeature included Included at 'Garden' or higher
Ticket Assignment AutomationFeature includedFeature included Included at 'Estate' or higher
Portal CustomizationFeature includedFeature included Included at 'Estate' or higher
SandboxFeature includedFeature included Included at 'Forest' or higher
Unlimited ProjectsFeature included
Calendar ViewFeature included
PortfoliosFeature included
TimesheetsFeature included
Admin ConsoleFeature included
A comparison between Freshdesk and OneDesk