Freshdesk vs. OneDesk
Freshdesk is a robust Help Desk software that offers five different package levels. Depending on which package you select, it will unlock additional features. Freshdesk offers an elementary (free) intro package, up to their ‘Forest’ plan at $125 per user per month.
OneDesk offers many of the features as Freshdesk for a fraction of the cost at only $7.8 per user/month to $11 per user/month. In addition to Help Desk, OneDesk offers Project Management as well (included in all of the packages). Unlimited portfolios, the ability to turn tickets into tasks, and interactive Gantt charts are a few of these features.
Review the features list below and decide which service is best for your needs.
|Price (users)||$6.50-$11 per user/month||$15-$99 per user/month (plus addons)|
|Ticket Trend Report|
|SLA breach notification||Only on $69+/user/month plans|
|Transform Tickets to Tasks|
|Gantt Project Charts|
|Mobile App|| |
|Live Customer Chat||Only on $69/user/month plans for an EXTRA $30 per user/plan|
|Round robin ticket assignment||Only on $69+/user/month plans|
|Help Desk In-Depth Reports|
|Multiple SLA policies||Only on $69+/user/month plans|
|Time Tracking||Only on $45+/user/month plans|
|Ticket Satisfaction Surveys||Only on $45+/user/month plans|
|Schedule Reports||Only on $45+/user/month plans|
|Custom Reports||Only on 695+/user/month plans|
|Complete Portal Customization||Only on $69+/user/month plans|
|Sandbox||Only on $125+/user/month plans|