OneDesk, the flexible HappyFox alternative
Go further with OneDesk, an advanced help desk alternative to HappyFox.
Why look for HappyFox alternatives?
HappyFox is an established help desk software providing numerous features such as email ticketing, SLAs, a knowledge base, and automation routing. While HappyFox is a good solution, it won’t fit the needs of every team.
Reviewers mention pains such as:
- Limited customization – such as no conditional custom fields.
- High costs for smaller teams.
- Lack of advanced time tracking or project management integration.
Happy Fox has a basic plan with limited features and users for $24/user a month. For all the features you are looking at $99/user a month or more for the bespoke enterprise plan or add on features.
Meet OneDesk, the all-in-one HappyFox alternative
OneDesk matches nearly all of the numerous help desk features of HappyFox. OneDesk includes multi-channel ticketing, SLA management, and a self-service knowledge base. OneDesk takes things further with numerous automations, time tracking, live chat, and AI integration. OneDesk starts at only $10.99 per user/month. Our advanced enterprise help desk comes in at only $14.99 per user/month.
OneDesk is also a unique solution with additional products for project management and professional services. These products can be seamlessly integrated into one app, making it an ideal solution for teams managing internal or client projects.
Compare OneDesk vs. Happyfox
| OneDesk | HappyFox | |
|---|---|---|
| Price (users) | $10.99 - 26.99 per user/month paid annually | $24 - $99 per user/month paid annually |
| Live chat |  | with HappyFox Chat $29+/month |
| Macros | | |
| Round robin assignment | | Only in $49+/month plans |
| SLA management | | |
| SLA breach notification | | Only in $49+/month plans |
| Kanban view of tickets | | Only in $49+/month plans |
| Knowledge base | | |
| Dashboard | | |
| Custom field report | | Only in $99+/month plans |
| Scheduled reports | | Only in $99+/month plans |
| Satisfaction surveys | | Only in $49+/month plans |
| SSO capabilities | with Enterprise | |
| Custom fields | | |
| Customer portal | | |
| Integrations | with Enterprise | |
| Project management | |  |
| Task management | | Only in $99+/month plans |
| Transform tickets to tasks | | |
| Gantt charts | | |
| Timesheets | | |
| Invoicing / quoting | | |
| Inbound phone ticketing | with Enterprise | |
| AI chatbot | with Enterprise | with HappyFox Chatbot $+ |
| AI copilot | with Enterprise | with HappyFox Chatbot $+ |
What makes OneDesk the ideal HappyFox alternative?
Email ticketing
Capture, categorize, assign, manage, and resolve tickets. Easily connect your support email. Tickets will be created automatically from incoming emails. Work directly from your dashboard to monitor and respond to tickets. Use custom ticket views to organize, track, and manage tickets efficiently.
Self-service tools
OneDesk includes multiple self-service tools to enhance your support options, including a:
- Knowledgebase
- Ticket portal
- Custom ticket forms
- AI-powered live chat
What can OneDesk offer over HappyFox?
Advanced multi-channel ticketing
HappyFox offers a few ticketing channels such as email, 3rd party integrations, and live chat (with add ons). OneDesk alternatively provides ticketing from email, inbound voice, live chat, webforms, and 3rd party integrations. This provides your customer or end-users more ways to get support, yet allows your agents to work in a single unified dashboard.
Time tracking
HappyFox offers limited time tracking with their plans. OneDesk goes further, allowing you to utilize built in timers and timesheets. OneDesk allows users to submit billable or non-billable timesheets. View, sort, filter, and export timesheets from the Timesheets portal. View KPIs or generate detailed reports of your team’s work within OneDesk’s Analytics portal.
Frequently asked questions about HappyFox
What is a good alternative to HappyFox?
There are a number of help desk alternatives to HappyFox. Look for help desk solutions with features such as live chat, email ticketing, automation, and a knowledge base. We think OneDesk is an excellent alternative to HappyFox. OneDesk offers a range of robust features for managing your help desk from SLAs, automations, a customer portal, knowledgebase, and custom ticket fields.
Why is OneDesk a good alternative to HappyFox?
OneDesk offers all the must-have-features of HappyFox, such as:
- Email ticketing
- Customer portal
- Knowledge base
- SLAs
- Time tracking
- Routing rules
With that in mind, OneDesk also offers more features for omnichannel ticketing and customization. For example, OneDesk allows you to take in tickets from live chat, webforms, and inbound calls. Even with all these features OneDesk is the more affordable option.
What is the difference between OneDesk and HappyFox?
OneDesk has many similar features to HappyFox that allow you to manage your help desk and promote self-service. However, OneDesk has a larger focus on omnichannel ticketing by including more channels like webforms and phone. With OneDesk you can also purchase additional integrated products to have multiple apps in one. This allows OneDesk to have ticketing, time tracking, project management, and invoicing seamlessly integrated.
See how OneDesk is the best HappyFox alternative
Evaluate OneDesk for yourself with our completely free 14-day trial.
