HappyFox is a comprehensive Help Desk software. Its features are vast and there are four plans to select from. OneDesk matches numerous features as HappyFox, with the addition of Project Management.

You’re able to take things one step further by turning tickets into tasks without having to manually create them in a different program. Furthermore, you can create numerous automations, track your projects with interactive Gantt charts, and create unlimited portfolios. Review all the features of both software below to determine which one best suits your needs.

 OneDeskHappyFox
Price (users)$6.50-$11 per user/month$29-89 per user/month
Import contactsFeature includedFeature included
MacrosFeature includedFeature included
Collision detectionFeature not includedFeature included
Round Robin assignmentFeature not includedFeature included
SLA managementFeature includedFeature included
Task timerFeature includedFeature included
Ticket templatesFeature not includedFeature included
Storage size10GB/user account50GB-1024GB
Knowledge baseFeature includedFeature included
Knowledge base notificationsFeature not includedFeature included
DashboardFeature includedFeature included
Customizable reportsFeature includedFeature included
Satisfaction surveysFeature not includedFeature included Included at 'Fantastic' or higher
SAML SSOFeature includedFeature included
Live chat supportFeature includedFeature included
Custom FieldsFeature includedFeature included
IntegrationsFeature includedFeature included
Project ManagementFeature includedFeature not included
Transform tickets to tasksFeature includedFeature not included
Gantt chartsFeature includedFeature not included
Unlimited projectsFeature includedFeature not included
Calendar viewFeature includedFeature not included
PortfoliosFeature includedFeature not included
TimesheetsFeature includedFeature not included
SandboxFeature includedFeature not included
A comparison between HappyFox and OneDesk.