Jira vs. OneDesk
Jira is a well-known issue tracking product that emphasizes on bug tracking and agile Project Management. Jira offers three plans which includes a free option. In comparison to OneDesk, both platforms share a lot of similarities; however OneDesk offers a more complete Project Management solution in addition to Help Desk.
The ability to turn tickets from the Help Desk to tasks is a massive time saver, plus numerous automations, task timers, and more. Review the features of both platforms below and select the one that is right for your needs.
OneDesk | Jira | |
---|---|---|
Price (users) | $6.50-$11 per user/month | $0-$14 per user/month |
Advanced permissions | ![]() | ![]() |
Kanban & scrum boards | ![]() | ![]() |
Backlog | ![]() | ![]() |
Customizable workflows | ![]() | ![]() |
Gantt charts | ![]() | ![]() |
Reporting | ![]() | ![]() |
Integrations | ![]() | ![]() |
Web forms | ![]() | ![]() |
Audit logs | ![]() | ![]() |
99% uptime | ![]() | ![]() |
Storage size | 10GB/user account | 2GB-Unlimited |
Support | 9-5 support | Community support, 9-5 support, or 24/7 premium support |
SAML SSO | ![]() | ![]() |
Live customer chat | ![]() | ![]() |
Live team chat | ![]() | ![]() |
Customer portal | ![]() | ![]() |
Knowledge base | ![]() | ![]() |
Help Desk | ![]() | ![]() |
Transform tickets to tasks | ![]() | ![]() |
Task timers | ![]() | ![]() |
Timesheets | ![]() | ![]() |
Task Dependencies | ![]() | ![]() |
Custom templates | ![]() | ![]() |