Jira is a well-known issue tracking product that emphasizes on bug tracking and agile Project Management. Jira offers three plans which includes a free option. In comparison to OneDesk, both platforms share a lot of similarities; however OneDesk offers a more complete Project Management solution in addition to Help Desk.

The ability to turn tickets from the Help Desk to tasks is a massive time saver, plus numerous automations, task timers, and more. Review the features of both platforms below and select the one that is right for your needs.

Price (users)$6.50-$11 per user/month$0-$14 per user/month
Advanced permissionsFeature includedFeature included Included at 'Standard' or higher
Kanban & scrum boardsFeature includedFeature included
BacklogFeature includedFeature included
Customizable workflowsFeature includedFeature included
Gantt chartsFeature includedFeature included
ReportingFeature includedFeature included
IntegrationsFeature includedFeature included
Web formsFeature includedFeature included
Audit logsFeature included
99% uptimeFeature includedFeature included Included at 'Premium'
Storage size10GB/user account2GB-Unlimited
Support9-5 supportCommunity support, 9-5 support, or 24/7 premium support
SAML SSOFeature includedFeature included
Live customer chatFeature included
Live team chatFeature included
Customer portalFeature included
Knowledge baseFeature included
Help DeskFeature included
Transform tickets to tasksFeature included
Task timersFeature included
TimesheetsFeature included
Task DependenciesFeature included
Custom templatesFeature included
A comparison between Jira and OneDesk.