Jira vs. OneDesk
Jira is a well-known issue tracking product that emphasizes on bug tracking and agile Project Management. Jira offers three plans which includes a free option. In comparison to OneDesk, both platforms share a lot of similarities; however OneDesk offers a more complete Project Management solution in addition to Help Desk.
The ability to turn tickets from the Help Desk to tasks is a massive time saver, plus numerous automations, task timers, and more. Review the features of both platforms below and select the one that is right for your needs.
|Price (users)||$6.50-$11 per user/month||$0-$14 per user/month|
|Advanced permissions||Included at 'Standard' or higher|
|Kanban & scrum boards|
|99% uptime||Included at 'Premium'|
|Storage size||10GB/user account||2GB-Unlimited|
|Support||9-5 support||Community support, 9-5 support, or 24/7 premium support|
|Live customer chat|
|Live team chat|
|Transform tickets to tasks|