OneDesk vs Jira
An all-in-one Jira alternative with OneDesk’s helpdesk and project management solution.
A full-featured Jira alternative
Jira is a well-known issue tracking product that emphasizes bug tracking and agile project management. Jira offers four plans from a free plan to an enterprise plan. In comparison to OneDesk, both platforms share a lot of similarities; however OneDesk offers a complete project management solution in addition to a full help desk solution.
The ability to turn help desk tickets to tasks is a massive time saver, plus numerous automations, task timers, and more. Review the features of both platforms below and select the one that is right for your needs.
The Jira features you want, with OneDesk
Agile project management
Visualize and manage your tasks and projects with Kanban boards, roadmaps, agile points and more.
Workflow automations
Cut down on repetitive work with flexible workflow automation tools
Task dependencies
Create sub-tasks or various types of linked relationships between tasks.
Integrations
Integrate your other tools with a number of built-in integrations, through Zapier, or with our public API
Charts & reporting
Keep track with real-time chart dashboards as well as reporting capabilities.
Compare project management solutions
| OneDesk | Jira | |
|---|---|---|
| Price (users) | $11.99 -15.99 per user/month when billed annually | $0-$14.50 per user/month (more for Enterprise plan) |
| Advanced permissions |  | Included at 'Standard' or higher |
| Kanban & scrum boards | | |
| Backlog | | |
| Customizable workflows | | |
| Gantt charts | | |
| Reporting | | |
| Integrations | | |
| Web forms | | |
| Audit logs | | |
| 99% uptime | | Included at 'Premium' |
| Storage size | 10GB/user account | 2GB-Unlimited |
| Support | 9-7 support | Community support, 9-5 support, or 24/7 premium support |
| SAML SSO | | |
| Live customer chat | |  |
| Live team chat | | |
| Customer portal | | |
| Knowledge base | | |
| Help Desk | | |
| Transform tickets to tasks | | |
| Task timers | | |
| Timesheets | | |
| Task Dependencies | | |
| Custom templates | | |
Top reasons to switch from Jira to OneDesk
All-in-one project managment & help desk
While Jira provides robust project management features, OneDesk provides a complete all-in-one tool for your whole team. Support customers and end-users as well as plan and manage tasks and large projects without the need for multiple applications.
The ability to integrate help desk features can benefit companies from diverse industries. For example, a software company can collect customer feedback or feature requests as tickets. OneDesk allows you to convert any ticket into a task. So if the company decides to integrate a customer idea into their release schedule, they can easily escalate that ticket to a task.
Collaborate with client-facing applications
Whether you want to manage customer or end-user feedback or share progress with clients, customer-facing applications allow you to collaborate smoothly. Jira does not provide tools to manage customer relationships. Alternatively, OneDesk provides several customer tools. For instance the portal provides a place for clients to login and stay updated on tickets or tasks. An embeddable widget lets you serve customers or end-users instantly with the live chat feature, as well as allows clients to explore your company with the built in knowledgebase. You can also create customizable webforms, allowing clients to submit tickets or task with the information you need.
