Monday.com is a versatile Help Desk software that is definitely known by most. They offer a free starter plan, and three paid plans. As expected, the features vary depending on which plan you select. You can expect to pay between $13.40 per user/month to upwards of $21.60 per user/month and more if you select their Enterprise plan.

In addition to Help Desk, OneDesk also offers Project Management as part of any package you select. Turning tickets into tasks, using task timers, and live chat are just a few of the features that OneDesk has on top of Monday.com. Review the features list below and you’ll see the difference.

 OneDeskMonday.com
Price (users)$7.8-$11 per user/month$14-$??? per user/month
Number of Tasks, Projects, CustomersUnlimited1000-unlimited
File StorageUnlimited5 GB-1000 GB
Activity LogUnlimited1 week-5 years
Kanban ViewFeature includedFeature included
Mobile AppFeature includedFeature included
Gantt ChartsFeature includedOnly at $17+ plans
Embedded FormsFeature includedFeature included
Timeline ViewFeature includedOnly at $17+ plans
Live chatFeature includedFeature not included
Email ticketingFeature includedFeature not included
Calendar ViewFeature includedOnly at $17+ plans
ReportsFeature includedOnly included in Enterprise-level plan
Time TrackingFeature includedOnly at $27+ plans
Chart ViewFeature includedOnly at $27+ plans
Formula ColumnFeature not includedOnly at $27+ plans
Custom TagsFeature includedOnly at $27+ plans
Private BoardsFeature includedOnly at $27+ plans
IntegrationsFeature included Unlimited actionsOnly 250-250,000 actions per month starting at $17+ plans
AutomationsFeature included Unlimited actionsOnly 250-250,000 actions per month starting at $17+ plans
Two-factor authenticationFeature not includedFeature included
Google authenticationFeature includedOnly at $27+ plans
Single Sign On (SSO)Feature includedOnly included in Enterprise-level plan
99.9% uptime SLAFeature includedOnly included in Enterprise-level plan
Knowledge baseFeature includedFeature included
Transform tickets to tasksFeature includedFeature not included
Customer PortalFeature includedFeature not included
Task TimersFeature includedFeature not included
TimesheetsFeature includedFeature not included
A comparison between Monday.com and OneDesk