OneDesk vs. Monday.com

All your helpdesk and project management needs in one place with OneDesk, an alternative to Monday.com

OneDesk, a robust alternative to Monday.com

OneDesk Logo Initials

Monday.com is a versatile project management software. They offer a free starter plan, and four paid plans. As expected, the features vary depending on which plan you select. You can expect to pay between $11 per user/month to upwards of $22 per user/month and more if you select their Enterprise plan.

If you are looking for an alternative to Monday.com, OneDesk offers both complete project management & help desk software all in one app. OneDesk offers nearly all the features of Monday.com, including task, project, and resource management. The ability to support clients, a client portal, and knowledgebase are just a few of the features that OneDesk has on top of Monday.com. At OneDesk you pay only by number of users and get unlimited projects and customers. OneDesk starts 11.99 per user/month, with the highest level enterprise plan at only $15.99 per user/month.

Read below to see how OneDesk and Monday stack up next to each other.

Get the Monday.com features you need, with OneDesk

Portfolio Management

Organize and plan multiple projects for each client, team, department, or anything else!

Data Visualization

Utilize the Gantt chart, Kanban board, calendar, roadmap and a huge variety of custom filters & grouping options.

Automations

Automate repetitive work with powerful and flexible workflow automations.

Dashboards & Reports

Monitor KPIs with different charts, graphs and custom reports.

Integrations

Built in integrations with many of your favorite tools or create custom integrations with Zapier.

Compare project management solutions

OneDeskMonday.com
Price (users)$11.99 - 15.99 per user/month billed annually$11-$??? per user/month billed annually
Number of Tasks, Projects, CustomersUnlimited1000-unlimited
File StorageUnlimited5 GB-1000 GB
Activity LogUnlimited1 week-5 years
Kanban ViewFeature includedFeature included
Mobile AppFeature includedFeature included
Gantt ChartsFeature includedOnly at $17+ plans
Embedded FormsFeature includedFeature included
Timeline ViewFeature includedOnly at $17+ plans
Live chatFeature includedFeature not included
Email ticketingFeature includedFeature not included
Calendar ViewFeature includedOnly at $17+ plans
ReportsFeature includedOnly included in Enterprise-level plan
Time TrackingFeature includedOnly at $27+ plans
Chart ViewFeature includedOnly at $27+ plans
Formula ColumnFeature not includedOnly at $27+ plans
Custom TagsFeature includedOnly at $27+ plans
Private BoardsFeature includedOnly at $27+ plans
IntegrationsFeature included Unlimited actionsOnly 250-250,000 actions per month starting at $17+ plans
AutomationsFeature included Unlimited actionsOnly 250-250,000 actions per month starting at $17+ plans
Two-factor authenticationFeature includedFeature included
Google authenticationFeature includedOnly at $27+ plans
Single Sign On (SSO)Feature includedOnly included in Enterprise-level plan
99.9% uptime SLAFeature includedOnly included in Enterprise-level plan
Knowledge baseFeature includedFeature included
Transform tickets to tasksFeature includedFeature not included
Customer PortalFeature includedFeature not included
Task TimersFeature includedFeature not included
TimesheetsFeature includedFeature not included

What can OneDesk offer over Monday.com?

Improve communication with customer applications

Customer applications allow you to share projects, collaborate, and overall better serve your clients. Monday.com does not offer this level of client or end-user collaboration.

Alternatively, OneDesk includes the ability to share projects with customers as well an embeddable customer app widget. The widget lets customers: connect instantly with the live chat feature, interact and stay updated via the customer portal, submit items through webforms or explore your company with the built in knowledgebase.

Customer service portal app
automated timers and time tracking

Optimize productivity with Timesheets & Timers

Monday.com offers time tracking with Pro and Enterprise plans. OneDesk goes further, allowing you to utilize built-in timers and timesheets. OneDesk allows users to submit billable or non-billable timesheets. Track and monitor planned and actual progress on tasks with to-the-minute timers. View, sort, filter, and export timesheets from the Timesheets portal. View KPIs or generate detailed reports of your team’s work within OneDesk’s Analytics portal.  

A Monday.com alternative without limits

Unlike many project management solutions on the market, we don’t limit the number of automations, integrations, or views you can utilize. OneDesk offers robust customization options. Create as many powerful automations as you need. Configure an unlimited number of custom fields or statuses. Filter a data view that is all your own. 

OneDesk customizations

Complete email & SLA management

Monday.com does not offer email to ticket (or task) creation. They also only support 99.9% SLA uptime in their Enterprise-level plan. 

OneDesk offers complete email management. Automatically or manually forward email to create tickets or tasks and respond to emails directly within OneDesk.

OneDesk also allows you to configure Service Level Agreements and offers 99.9% uptime regardless of the cost of your plan. 

Frequently asked questions about Monday.com

There are a number of competitors to Monday.com, including OneDesk, Wrike and Basecamp. You can see how some of these competitors stack up, on our project management comparison page. Most Monday competitors tend to focus primarily on features like time tracking or agile methodology. OneDesk, however, is a competitive option with flexible and scalable features. OneDesk stands out among project management software by providing client communication tools and request management integrated into one application. 

While Monday.com is a good project management solution, it will not fit every team's needs. The best alternative solution should align with your workflow and provide scalability to grow with your business.  One thing that makes OneDesk a great alternative, is that it easily grows with your business. You can get started within minutes or choose to custom tailor OneDesk to your specific and unique workflows. 

Monday.com and OneDesk both offer a number of project and task management features. Some of these essential features include Kanban view, task allocation, and automations.

OneDesk combines help desk and project management seamlessly into one application. This means OneDesk stands out from the crowd with the ability to better support and communicate with clients or end-users. What this means for your business is the ability to receive requests or feedback in the form of tickets. If you wish, you can incorporate these tickets into your projects. 

Easily switch over to OneDesk

OneDesk provide many tools to help you switch over from Monday, such as built-in importing. Easily bring over your tasks, projects, teams, and more!

Evaluate OneDesk for yourself with our completely free 14-day trial. 

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