Monday.com vs. OneDesk
Monday.com is a versatile Help Desk software that is definitely known by most. They offer a free starter plan, and three paid plans. As expected, the features vary depending on which plan you select. You can expect to pay between $13.40 per user/month to upwards of $21.60 per user/month and more if you select their Enterprise plan.
In addition to Help Desk, OneDesk also offers Project Management as part of any package you select. Turning tickets into tasks, using task timers, and live chat are just a few of the features that OneDesk has on top of Monday.com. Review the features list below and you’ll see the difference.
| OneDesk | Monday.com | |
|---|---|---|
| Price (users) | $7.8-$11 per user/month | $14-$??? per user/month |
| Number of Tasks, Projects, Customers | Unlimited | 1000-unlimited |
| File Storage | Unlimited | 5 GB-1000 GB |
| Activity Log | Unlimited | 1 week-5 years |
| Kanban View |  | |
| Mobile App | | |
| Gantt Charts | | Only at $17+ plans |
| Embedded Forms | | |
| Timeline View | | Only at $17+ plans |
| Live chat | |  |
| Email ticketing | | |
| Calendar View | | Only at $17+ plans |
| Reports | | Only included in Enterprise-level plan |
| Time Tracking | | Only at $27+ plans |
| Chart View | | Only at $27+ plans |
| Formula Column | | Only at $27+ plans |
| Custom Tags | | Only at $27+ plans |
| Private Boards | | Only at $27+ plans |
| Integrations | Unlimited actions | Only 250-250,000 actions per month starting at $17+ plans |
| Automations | Unlimited actions | Only 250-250,000 actions per month starting at $17+ plans |
| Two-factor authentication | | |
| Google authentication | | Only at $27+ plans |
| Single Sign On (SSO) | | Only included in Enterprise-level plan |
| 99.9% uptime SLA | | Only included in Enterprise-level plan |
| Knowledge base | | |
| Transform tickets to tasks | | |
| Customer Portal | | |
| Task Timers | | |
| Timesheets | | |