Monday.com is a versatile Help Desk software that is definitely known by most. They offer a free starter plan, and three paid plans. As expected, the features vary depending on which plan you select. You can expect to pay between $13.40 per user/month to upwards of $21.60 per user/month and more if you select their Enterprise plan.

In addition to Help Desk, OneDesk also offers Project Management as part of any package you select. Turning tickets into tasks, using task timers, and live chat are just a few of the features that OneDesk has on top of Monday.com. Review the features list below and you’ll see the difference.

 OneDeskMonday.com
Price (users)$6.50-$11 per user/month$11 - $$$ per user/month
Number of Tasks, Projects, CustomersUnlimited1000-unlimited
File StorageUnlimited500mb-unlimited
Activity LogUnlimited1 week-unlimited
Kanban ViewFeature includedFeature included
Mobile AppFeature includedFeature included
Gantt ChartsFeature includedFeature included Included at 'Standard' or higher
Embedded FormsFeature includedFeature included
Timeline ViewFeature includedFeature included Included at 'Standard' or higher
Live chatFeature includedFeature not included
Email ticketingFeature includedFeature not included
Calendar ViewFeature includedFeature included Included at 'Standard' or higher
Forms CustomizationFeature includedFeature included Included at 'Standard' or higher
Advanced SearchFeature not includedFeature included Included at 'Standard' or higher
Time TrackingFeature includedFeature included Included at 'Pro' or higher
Chart ViewFeature includedFeature included Included at 'Pro' or higher
Formula ColumnFeature not includedFeature included Included at 'Pro' or higher
Custom TagsFeature includedFeature included Included at 'Pro' or higher
Private BoardsFeature includedFeature included Included at 'Pro' or higher
IntegrationsFeature included Unlimited actionsFeature included 250-250,000 actions per month with 'Standard' or higher
AutomationsFeature included Unlimited actionsFeature included 250-250,000 actions per month with 'Standard' or higher
Two-factor authenticationFeature not includedFeature included
Google authenticationFeature includedFeature included Included at 'Pro' or higher
Single Sign On (SSO)Feature includedFeature included Included at 'Enterprise'
99.9% uptime SLAFeature includedFeature included Included at 'Enterprise'
Knowledge baseFeature includedFeature included
Transform tickets to tasksFeature includedFeature not included
Customer PortalFeature includedFeature not included
Task TimersFeature includedFeature not included
TimesheetsFeature includedFeature not included
Gantt chartsFeature includedFeature not included
A comparison between Monday.com and OneDesk