OneDesk vs. Scoro
Plan, coordinate, and complete all your tasks and projects with one comprehensive solution. Keep reading to see how OneDesk is the project management alternative to Scoro.
A powerful & affordable alternative to Scoro
Scoro is a business management software for project management. Scoro offers a number of project management features including task planning, invoicing, and reporting. There are four plans to select from with varying features. You can expect to pay anywhere between $26 per user/month to upwards of $63 per user/month and above.
OneDesk combines project management and help desk into a single powerful application. OneDesk provides full-lifecycle project management features such as task planning, time tracking, reporting, and team collaboration. OneDesk pricing is based on the number of users, with unlimited customers, and projects.
Let’s see how OneDesk and Scoro stack up next to each other.
Get the Scoro features you want, with OneDesk
Project Management
Plan and schedule projects, manage dependencies and track progress.
Task Management
Create, assign, plan, and collaborate on tasks or subtasks.
Dashboards & Reports
Analyze your team performance and KPIs with charts and custom reports.
Customer Portal
Effortlessly collaborate with your clients on projects, tasks, and tickets.
Timesheets & Tracking
Stay on track with timesheets and built-in timers.
Compare project management solutions
| OneDesk | Scoro | |
|---|---|---|
| Price (users) | $11.99 - 15.99 per user/month | $26-$61+ per user/month |
| Project management |  | |
| Gantt charts | | Additional charge |
| Tasks | | |
| Timesheet view | | Additional charge |
| Time tracker | | Additional charge |
| Team availability |  | |
| Milestones & phases | | Additional charge |
| Project templates | | Additional charge |
| Invoices | | |
| Scheduled invoices | Via integrations | Additional charge |
| Customizable dashboards | | |
| Reporting | | |
| Bills | Via integrations | |
| Google Drive integration | | Additional charge |
| Zapier integrations | | Additional charge |
| Personal & shared calendar | | |
| Unassigned tasks | | |
| Custom views | | |
| Custom fields | | |
| Live chat | | |
| Live team chat | | |
| Email ticketing | | |
| Turn tickets into tasks | | |
| Knowledge base | | |
| SLA management | | |
| Sandbox | | |
What can OneDesk offer over Scoro?
Collaborate with client-facing applications
Customer-facing applications allows clients to collaborate and stay up-to-date. Scoro includes a customer portal only in its most premium packages. Alternatively, OneDesk not only includes a customer portal at all price levels, but also an web widget, request forms, live chat, and a knowledgebase. The widget lets clients access customer applications instantly on your website. Live chat lets clients and prospects reach out to your team in seconds. Many customers prefer live chat to other communication methods. Finally, the knowledgebase empowers your customers or team members. Write articles about your products, services, processes, or anything else!
Real-time collaboration
While Scoro offers collaborative features such as task assignment, OneDesk elevates collaboration. Real-time team messaging is built into OneDesk. Hold private conversations with your team or loop your clients into the conversation. You can also link conversations directly to your task or project details, eliminating redundancy and confusion.
Help desk & project management in one application
While Scoro provides robust project management features, OneDesk provides a complete all-in-one tool for your whole team. Support customers and end-users as well as plan and manage tasks and large projects without the need for multiple applications. Help desk can be used independently or be seamlessly integrated into your internal projects. For example, receive service requests as tickets then easily escalate them into tasks.
Email management system
In OneDesk, you can serve your customers and manage your email inbox without needing to switch between applications. Scoro provides an email to task feature in premium packages only. OneDesk takes email management further. You can manually or automatically forward any email to create a ticket or task. Respond to emails directly from OneDesk. You can configure your emails to match your company’s branding.
Robust customization with OneDesk
OneDesk can be configured for your needs and we won’t charge you extra for it. Create multiple task types depending on your workflow, configure an unlimited number of custom fields or custom statuses, create your own custom data views or dashboards and much more.
Frequently asked questions about Scoro
What are some competitors to Scoro?
Some competitors to Scoro include: Wrike, Monday, OneDesk and Trello - just to name a few. Visit our project management comparisons to learn more about how these solutions stack up next to OneDesk.
What is the best Scoro alternative?
Scoro, while a good tool to manage your teams and projects, will not fit the needs of everyone. Picking the best tool is not always easy. When searching for an alternative, consider the flexibility of the tool to fit your workflow, its scalability to grow alongside your business, as well as its ability to fit various use cases.
OneDesk, for instance, offers multiple possibilities for organizing and managing work-- offering multiple work views you can switch between in seconds. OneDesk is easy to use yet can be highly configured. This functionality allows OneDesk to fit many industry needs. OneDesk is also unique in its ability to provide support and request management, all in one affordable app.
What is the difference between OneDesk and Scoro?
OneDesk and Scoro offer many similar project management features. However, Scoro can be expensive for a small or budget-conscious business. OneDesk offers most of the features of Scoro’s most enterprise level plans for a fraction of the cost. In comparison to Scoro, OneDesk offers more tools for team and client collaboration and communication.
Evaluate OneDesk for yourself!
See how OneDesk is the best Scoro alternative. Get instant access to all the features of OneDesk with a completely free 14-day trial. Visit our onboarding guide to get started in minutes. Or book a demo to see OneDesk in action!