SysAid is a Help Desk and Service Desk that enables you to manage IT tasks from one space. They offer a basic and full package, however the pricing is not disclosed. Not only does OneDesk match the features of SysAid, it exceeds them. OneDesk combines both Help Desk and Project Management into a single application, with a comprehensive list of features on both sides. Review the differences between SysAid and OneDesk below.

 OneDeskSysAid
Price (users)$4-$6 per user/monthNot disclosed
TicketingFeature includedFeature included
Asset managementFeature includedFeature included
Self-serve portalFeature includedFeature included
Knowledge baseFeature includedFeature included
Advanced reportingFeature includedFeature included
Tasks & ProjectsFeature includedFeature included
SLAFeature includedFeature included Included at 'Full'
Live customer chatFeature included
Live team chatFeature included
Gantt chartsFeature included
Mobile appFeature included
Time trackingFeature included
TimesheetsFeature included
Unlimited projectsFeature included
SandboxFeature included
Calendar viewFeature included
PortfoliosFeature included
IntegrationsFeature included
InvoicesFeature included
Zapier integrationsFeature included
A comparison between SysAid and OneDesk.