OneDesk vs. SysAid
Manage service requests and IT projects with ease. Learn why OneDesk is a complete service desk alternative to SysAid.
The all-in-one SysAid alternative
SysAid is a help desk and service desk solution that enables you to manage IT tasks from one space. SysAid provides features such as ticket automation and end-user channels such as a service portal. However, the availability of features depend on the price plan you choose. They offer three packages for help desk, IT service management, and an enterprise service management package. However, SysAid does not disclose their pricing information.
OneDesk is a competitive SysAid alternative. Not only does OneDesk match the features of SysAid, it exceeds them. OneDesk combines both help desk and project management into a single application, with a comprehensive showing of features on both sides. OneDesk also provides affordable pricing.
Review the differences between SysAid and OneDesk below.
Key service desk capabilities of OneDesk
Versatile help desk automations
Why spend time on repetitive and time-consuming tasks? OneDesk provides highly flexible automations to do the work for you. Versatile automation rules can be applied to your tickets, tasks, projects, and even timesheets. Automatically send replies and emails, route and assign tickets, change lifecycle status, create projects, apply SLAs — and much more!
Customer and end-user channels and applications
OneDesk allows for ticket creation from multiple channels. Let customers or end-users send tickets through email, live chat, webforms, or from third-party applications through multiple built-in integrations.
In addition, keep customers informed, updated and satisfied by using self-service applications. Write articles on procedures, services, or anything else for your knowledgebase. The knowledgebase can cut down on a number of common questions. Customers can stay updated with the progress of tickets on their own terms with the self-service portal.
Compare service desk software solutions
| OneDesk | SysAid | |
|---|---|---|
| Price (users) | $11.99 -15.99 per user/month | Not disclosed $$$ |
| Ticketing |  | |
| Asset management |  | |
| Self-serve portal | | |
| Knowledge base | | |
| Advanced Automations | | with ITSM or ITSM+ |
| Custom Fields | | with ITSM or ITSM+ |
| Advanced reporting | | |
| Tasks & Projects | | |
| SLA | | with ITSM or ITSM+ |
| Live customer chat | | |
| Live team chat | | |
| Gantt charts | | |
| Mobile app | | |
| Time tracking | | |
| Timesheets | | |
| Unlimited projects | | |
| Sandbox | | |
| Calendar view | | |
| Portfolios | | |
| Integrations | | with ITSM or ITSM+ |
| Zapier integrations | | |
Why is OneDesk the best SysAid alternative?
Flexibility to fit your needs
OneDesk is configurable to meet the needs of your team. Configurations include:
- Ticket and task fields
- Notifications and email templates
- Portal colors, logos, and visible properties
- Web forms
- Work views
- Lifecycle statuses
- and more!
Manage your full project lifecycle
OneDesk provides project and task management seamlessly integrated into the service desk solution. Escalate a ticket into a task. Plan and schedule your tasks and projects using Gantt charts, calendars, and Kanban boards. Utilize advanced project management features such as task scoring, task dependencies and linked relationships.
Frequently asked questions about SysAid
What are some competitors to SysAid?
There are a number of comparable help desk and service desk competitors to SysAid. Some examples include OneDesk, SolarWinds, and Zendesk. To see how OneDesk, SysAid, and other solutions stack up, check out our other help desk comparisons.
What is the best SysAid alternative?
While SysAid is a good service desk solution, it will not fit the needs of every business. When searching for a SysAid alternative, consider all the features you need, the solution's ease-of-use, and its ability to fit your workflow. OneDesk is a great alternative to SysAid because it is a versatile and flexible solution. It is popular among IT service providers because it is easy to get started yet highly configurable to almost any workflow. In addition, OneDesk offers nearly all the features of SysAid for simple, affordable price.
What is the difference between OneDesk and SysAid?
OneDesk and SysAid offer many similar features. Both provide full ITSM capabilities such as problem and incident management, service level agreements and versatile automations. OneDesk however offers simple and transparent pricing.
Try the best SysAid alternative
Evaluate OneDesk for yourself with a 14-day free trial. No credit card required. Or, book a demo to see OneDesk in action.