Wrike vs. OneDesk
Wrike is an application that focuses solely on project management, and does not really have any help desk components. Here is a side-by-side feature comparison between OneDesk and Wrike.
In terms of pricing, with Wrike you need to figure out which features are in which plans and which add-ons. Then you need to call for pricing in most cases since only their-lowest level plans have published pricing.
With OneDesk you pay a flat fee for ALL our features, we do not make you purchase and connect multiple applications, modules, or plans. Our pricing is published and clear and ranges from $4-6 per user per month.
OneDesk | Wrike | |
---|---|---|
Price | $6.50 - $11 per user/month | $10/user/month - up to - multiple levels of unpublished pricing, plus add-ons |
Tasks and Sub-tasks | included | Yes |
Gantt charts | included | Yes |
Dashboards | included | Yes |
Attachment storage | included | 5-100GB depending on price plan |
Custom Fields | included | Only in $25/user plan |
Custom Statuses | included | Only in $25/user plan |
Reports | included | Only in $25/user plan |
Calendars | included | Only in $25/user plan |
Custom Request Forms | included | Only in $25/user plan |
Time Tracking | included | Only in $25/user plan |
Teams | included | In Enterprise plan ($$$?) |
Active Directory Integration | included | In Enterprise plan ($$$?) |
SAML SSO | included | In Enterprise plan ($$$?) |
Timesheets | included | In Enterprise plan ($$$?) |
Create task by email | included | Yes |
Activity Log | included | Task status changes only |
Full Helpdesk Functionality | included | No |
Live Chat | included | No |
Knowledge Base | included | No |
SLA | included | No |
Custom views | included | No |
Customers/Contacts | included | No |
Client Portal | included | No |
Email tracking for incoming & outgoing | included - last 72 hours | No |
Ticketing | included | No |
Integrations | included | Required a paid add-on ($?) |