Wrike vs. OneDesk
Wrike is an application that focuses solely on project management, and does not really have any help desk components. Here is a side-by-side feature comparison between OneDesk and Wrike.
In terms of pricing, with Wrike you need to figure out which features are in which plans and which add-ons. Then you need to call for pricing in most cases since only their-lowest level plans have published pricing.
With OneDesk you pay a flat fee for ALL our features, we do not make you purchase and connect multiple applications, modules, or plans. Our pricing is published and clear and ranges from $4-6 per user per month.
|Price||$6.50 - $11 per user/month||$10/user/month - up to - multiple levels of unpublished pricing, plus add-ons|
|Tasks and Sub-tasks||included||Yes|
|Attachment storage||included||5-100GB depending on price plan|
|Custom Fields||included||Only in $25/user plan|
|Custom Statuses||included||Only in $25/user plan|
|Reports||included||Only in $25/user plan|
|Calendars||included||Only in $25/user plan|
|Custom Request Forms||included||Only in $25/user plan|
|Time Tracking||included||Only in $25/user plan|
|Teams||included||In Enterprise plan ($$$?)|
|Active Directory Integration||included||In Enterprise plan ($$$?)|
|SAML SSO||included||In Enterprise plan ($$$?)|
|Timesheets||included||In Enterprise plan ($$$?)|
|Create task by email||included||Yes|
|Activity Log||included||Task status changes only|
|Full Helpdesk Functionality||included||No|
|Email tracking for incoming & outgoing||included - last 72 hours||No|
|Integrations||included||Required a paid add-on ($?)|