While Zendesk provides a variety of features, it may not be the solution for everyone. Zendesk offers limited customization options and so may not fit your unique workflow. Zendesk also can be costly if you need high-level features.  Another important consideration is the ability to serve your whole organization's needs. If you are looking for a Zendesk alternative, OneDesk offers many of Zendesk's highest level features for a fraction of the cost. Moreover, OneDesk offers task and project management seamlessly integrated into one application. As such, OneDesk can be used by a variety of teams and entire organizations to manage support concerns and work tasks. 

Zendesk and OneDesk are both help desk applications that offer a variety of features. Zendesk focuses more on social media ticketing. While OneDesk provides customer-facing applications, allowing customers or end-users to communicate, submit tickets, and stay updated with webforms, live chat, a customer portal, and knowledgebase.

You will see a number of Zendesk competitors, usually focusing on different functions of helpdesk software. These competitors include OneDesk, Freshdesk, and HappyFox. Zendesk competitors usually have essential features such as email ticketing and basic automations. Depending on what you're looking for, you may need more powerful automations or additional ways to create tickets.  OneDesk, is a full help desk and project management software seamlessly integrated together, setting it apart from other solutions. Check out our other help desk comparisons to see how OneDesk and Zendesk stack up next to the competition.