OneDesk, a powerful Zendesk alternative
Reduce costs without reducing functionality. OneDesk is a highly customizable and affordable alternative to Zendesk.
Why look for Zendesk alternatives?
You’ve probably already heard of Zendesk. Zendesk is a well-known software for managing help desk, customer service, and team collaboration. Zendesk offers many features including multi-channel ticketing, automatic ticket routing, a knowledgebase, and AI bot. Despite its many features, Zendesk is not the solution for everyone.
Some reviewers mention downsides such as:
- Limited customization and flexibility
- Expensive for essential features
- Difficulty with reporting
Zendesk offers various plans ranging from $19 per user/month to $169 per user/month. There are also additional paid add ons.
Meet OneDesk, the all-in-one Zendesk alternative
OneDesk is a robust solution offering similar features to Zendesk including: ticketing, automation, SLA management, a live chat, an AI bot, and knowledgebase.
OneDesk also offers:
- Additional products for project management or professional services management. These integrated products add task planning, invoicing, and more.
- A solution ideal for internal help desk teams and agencies.
- Unique combination of features to take in client requests and provide continuous client communication.
OneDesk’s pricing is based on the number of users, with unlimited customers and projects. OneDesk’s Help Desk Pricing starts at only $10.99 per user/month.
Let’s see how OneDesk and Zendesk stack up next to each other.
Powerful ticketing system
OneDesk is a multi-channel ticketing system. Receive tickets from email, custom ticket forms, live chat, and more. Deliver quality support from start to finish in one central location.
Flexible routing and automation
OneDesk offers simple to create but highly flexible automations. Automatic routing, tagging, replies, and updates save you time and allow you to customize your workflows.
Compare OneDesk to Zendesk
| OneDesk | Zendesk | |
|---|---|---|
| Price | $10.99 - $39.99 per agent per month paid annually | $19 - $115+ per agent per month paid annually |
| Email ticketing |  | |
| Social media ticketing |  | |
| Inbound voice / phone ticketing | | only in $55/agent plan |
| Satisfaction survey (CSAT) | | only in $89/agent plan |
| Custom views | | |
| Web widget | | |
| Real-time chat | | |
| Customer portal | | only one portal starting at $89/agent plan |
| Task management | | |
| Knowledge base / Help center | | |
| Custom fields | | only in $89/agent plan |
| Conditional ticket fields | | only in $89/agent plan |
| SLA management | | only in $89/agent plan |
| Internal discussion/collaboration | | only in $89/agent plan |
| Pre-built analytics dashboard | | |
| Timesheets and Timers | | |
| Integrated project management | with project management product | |
| Macros | | |
| Automation rules | | |
| Email audit | - last 72 hours | only in $115/agent plan |
| Custom ticket statuses | | |
| AI bot | | |
| Community forum | | $115/agent plan or higher |
| Multiple ticket forms | | only in $89/agent plan |
| HIPAA enabled account | with HIPAA Plan | $115/agent plan or higher |
| Single Sign On (SSO) | | |
| Audit log | | $115/agent plan or higher |
| Invoicing & quoting | | |
| AI agent | | |
| AI co-pilot | | additional $50 per agent add on |
What can OneDesk offer over Zendesk?
Capture and manage customer support tickets, emails, service-requests, and other customer interactions. OneDesk offers the features you need. See a full list of OneDesk’s features.
The most customizable Zendesk alternative
Many help desk solutions on the market limit you to a number of customizations. For instance, Zendesk does not allow for custom statuses. At OneDesk we believe your tool should fit your needs. As such, OneDesk is one of the most customizable tools available. Configure unlimited custom fields and statuses. Create your own agent teams and roles. Change the look of your help widget. Create custom SLAs for your organization. Build custom reports and more!
Full-lifecycle work management
Zendesk offers only a helpdesk solution. With OneDesk, you only need one application to manage both your helpdesk and project management.
OneDesk’s project management application works seamlessly with helpdesk or can function separately. Convert tickets into tasks. Plan and schedule tasks and projects with the Gantt chart and calendar. Set a budget and monitor your planned and actual costs in real time, and much more.
Frequently asked questions about Zendesk
What are the best Zendesk alternatives?
While Zendesk provides a variety of features, it may not be the solution for everyone. Zendesk offers limited customization options and so may not fit your unique workflow. Zendesk also can be costly if you need high-level features. It's also important to consider the features you need. If you are looking for a Zendesk alternative, OneDesk offers many of Zendesk's highest level features for a fraction of the cost. Moreover, OneDesk offers task and project management products seamlessly integrated into one application. As such, OneDesk is great for internal teams that also work on tasks or project as well as agencies that need to simultaneously manage client work.
What is the difference between Zendesk and OneDesk?
Zendesk and OneDesk are both help desk applications that offer a variety of features. Zendesk focuses more on social media ticketing. While OneDesk is best for internal or b2b helpdesk. OneDesk provides customer-facing applications, allowing customers or end-users to communicate, submit tickets, and stay updated via email, forms, live chat, a customer portal, and knowledgebase.
Who are the competitors of Zendesk?
You will see a number of Zendesk competitors, usually focusing on different functions of helpdesk software. These competitors include OneDesk, Freshdesk, and HappyFox. Zendesk competitors usually have essential features such as email ticketing and basic automations. Depending on what you're looking for, you may need more powerful automations or additional ways to create tickets. OneDesk, offers both a full help desk and project management product seamlessly integrated together, setting it apart from other solutions. Check out our other help desk comparisons to see how OneDesk and Zendesk stack up next to the competition.
See how OneDesk is the best Zendesk alternative
Evaluate OneDesk for yourself with our completely free 14-day trial. It’s easy to get started with our onboarding guide and other resources. You can also book a demo to see OneDesk in action.
