OneDesk vs. Zoho Projects
Receive unlimited access to all features with OneDesk’s customer relationship management alternative to Zoho.
A robust, all-in-one Zoho alternative
Zoho is a project management software with different package levels. Zoho has many standard project management features but features vary between packages. The difficulty with Zoho is figuring out which features are in which applications, and in which plan-level within that application. Then you need to connect it all together.
OneDesk offers many features of Zoho, as well as some Zoho does not offer. For one, OneDesk combines help desk and project management into one seamless app. In addition, with OneDesk you pay a flat fee for ALL our features, we do not make you purchase and connect multiple applications, modules, or plans.
Let’s see how Zoho and OneDesk stack up next to each other.
The full-featured Zoho alternative
Tickets, tasks, and projects, managed.
Full-lifecycle project management meets customer and request management. Schedule, plan, track, set dependencies on unlimited tasks. Receive customer requests from email or webforms and respond right from OneDesk.
Communicate and collaborate in real-time
Work together with your team with real-time messaging. Respond to client emails directly from OneDesk. Conversations can be linked directly to a task’s details, allowing you to eliminate redundancy and stay in-context.
Stay on track
Easily keep track of time spent on tasks, tickets and project with built-in timers and timesheets. Optimize performance with real-time KPI charts and configurable reports.
Reduce the repetitive stuff
OneDesk provides powerful workflow automation tools. Automations are easy to create and are highly flexible to fit your workflow. Assign tasks to teams, route tasks to projects, send an email to a client when a task has started — and much more!
Compare customer relationship management solutions
| OneDesk | Zoho Projects | |
|---|---|---|
| Price - users | $11.99 - $15.99per agent per month paid annually | $5-$11per agent per month paid annually |
| Price - client users |  unlimited | $2 /client-user/month |
| Unlimited projects | | at 'Premium' or higher |
| Project templates | clone your own | 5-30 |
| task timer | | |
| Workflow automation | | Premium or higher |
| Depth of hierarchy | Unlimited | 2-levels only |
| Task Dependency | - 4 types | Below 'Premium' - 1 type only; 'Premium' or above - 4 types |
| Gamification |  | |
| Attachments | | Limited storage - based on plan |
| Custom views | | Express or higher |
| Recurring tasks | | |
| Timesheets | | |
| Interactive gantt | | Only editable at 'Express' or higher. Only across projects at 'Enterprise' |
| Rollups | | Premium or higher |
| Custom fields | | Enterprise plan only |
| Status states | - 3 available | - 2 available |
| Transform tickets to tasks (and vice versa) | - 1 click | |
| Integrations | | |
| SLA | | for issues only - 'Enterprise' plan only |
| Baseline | | Enterprise plan only |
| Global resource utilization chart | | Only 'Premium' within projects, 'Enterprise' - across projects |
| Configure Task Details | | |
| Planned Work | | Premium or higher |
| Actual Work comparison | | Premium or higher |
| Import | | |
| Export projects | | 'Express' or higher |
| Web Form | | |
| Full helpdesk | | Requires Zoho Desk $18-$45 /agent/month |
| Team Chat | | May require 'Cliq' depending on needs |
| Live Customer Chat | | $19-$129 per month |
| Custom reports | | Requries Zoho Analytics $25-$495 /month |
| Kanban Cards View | | |
| Issue Tracking | | |
| Mobile app | | |
| Transform chat into task | | |
| Transform chat into ticket | | Requires Zoho Desk $18-$45 /agent/month |
| Macros | | |
| Calendar & Forums | | |
| Merge Tasks | | |
| Merge tickets | | Requires Zoho Desk $18-$45 /agent/month |
What can OneDesk offer over Zoho?
Simple pricing
Depending on what you need, Zoho has multiple platforms with varying features and multiple different packages and add-ons. With OneDesk you get a full project management and help desk solution in one application and price plan. No matter the size of your team and you get unlimited projects and customers.
Improved client & end-user collaboration
Customer applications allow you to collaborate and overall better serve your clients or end-users. Zoho only offers customer apps with Zoho Desk a separate platform to their project management solution, requiring additional fees.
Alternatively, OneDesk offers multiple customer-facing applications. The widget lets clients reach out on your webpage. Customers can connect instantly with the live chat feature or interact and stay updated via the customer portal. Let your clients submit items through configurable request forms or explore your company with the knowledgebase tool.
Frequently asked questions about Zoho
Who are Zoho competitors?
There are a number of competitive CRM solutions on the market. OneDesk, Scoro, and Basecamp are just a few of these solutions. Have a look at our other project management comparisons to see how the competition stacks up next to Zoho or OneDesk.
What is the best Zoho alternative?
It's not easy looking for the best alternative. Consider the software's ability to be configured to your workflow as well as its scalability. OneDesk is a great alternative because it is easy to use yet can be highly configured. OneDesk's ability to manage tasks, projects, and requests gives it unique versatility compared to other solutions. In addition OneDesk's robust features combined with its affordable pricing, provides an important level of scalability as your business expands.
What is the difference between OneDesk and Zoho?
OneDesk is a project management and help desk solution seamlessly integrated into one application. Zoho can offer similar functionality through multiple add-ons and separate paid plans. OneDesk keeps it simple. Manage all projects, your emails and support requests in one price plan.
See why OneDesk is the best Zoho alternative
Evaluate OneDesk for yourself. Sign up for a completely free 14-day trial. Check out our onboarding guide to get started in minutes. Reach out with any questions or see OneDesk in action by booking a demo.