Simple Pricing

OneDesk has a plan that fits the size of your organization.



Choose the plan that includes the number of users you require.
All our plans have unlimited customers & projects, and include ALL the features of OneDesk.

In addition to the plans below we also offer a menu of optional services to help you get up and running.

Toggle Annual/Monthly
5users
$9
/user/month
  • Paid annually:
    $540 yearly ($9/u/m)
  • Plan includes:
    5 users
    unlimited customers
    unlimited projects
    ALL features
  • select plan
10users
$8
/user/month
  • Paid annually:
    $960 yearly ($8/u/m)
  • Plan includes:
    10 users
    unlimited customers
    unlimited projects
    ALL features
  • select plan
20users
$7.50
/user/month
  • Paid annually:
    $1800 yearly ($7.50/u/m)
  • Plan includes:
    20 users
    unlimited customers
    unlimited projects
    ALL features
  • select plan
50users
$7
/user/month
  • Paid annually:
    $4200 yearly ($7/u/m)
  • Plan includes:
    50 users
    unlimited customers
    unlimited projects
    ALL features
  • select plan
100users
$6.50
/user/month
  • Paid annually:
    $7800 yearly ($6.50/u/m)
  • Plan includes:
    100 users
    unlimited customers
    unlimited projects
    ALL features
  • select plan
5users
$11
/user/month
  • Paid monthly:
    $55 monthly ($11/u/m)
  • Plan includes:
    5 users
    unlimited customers
    unlimited projects
    ALL features
  • select plan
10users
$9.60
/user/month
  • Paid monthly:
    $96 monthly ($9.60/u/m)
  • Plan includes:
    10 users
    unlimited customers
    unlimited projects
    ALL features
  • select plan
20users
$9
/user/month
  • Paid monthly:
    $180 monthly ($9/u/m)
  • Plan includes:
    20 users
    unlimited customers
    unlimited projects
    ALL features
  • select plan
50users
$8.40
/user/month
  • Paid monthly:
    $420 monthly ($8.40/u/m)
  • Plan includes:
    50 users
    unlimited customers
    unlimited projects
    ALL features
  • select plan
100users
$7.80
/user/month
  • Paid monthly:
    $780 monthly ($7.80/u/m)
  • Plan includes:
    100 users
    unlimited customers
    unlimited projects
    ALL features
  • select plan

Commonly asked questions about our pricing

How should I choose my plan?

Select the plan based on the number of internal users you will need at your company. Internal users are the members of your team who need to be able to log into the main app. This includes managers, support agents, designers, engineers, IT, marketing staff, etc. If you need more than 100 users, please do not hesitate to reach out to us at hello@onedesk.com. You can also select to pay monthly on yearly (We offer a discount if you pay yearly).

Are the prices listed above the price per user, or the price for all the users in the plan?

The plans above each contain a specified number of users. For each plan we give you the total price for that plan, as well as what that comes out to on a price-per-user-per-month basis. For example, the 10-User Plan is $960/year (when paid anually) and all 10 users are included at that price ($8/user/month).

What does “unlimited customers” mean?

In OneDesk there are 2 kinds on users: “internal users” who are members of your team, and “customers” who are the end-users you need to communicate with, but who do not need access to the main app. Customers can log into the customer-apps (ticket portal, knowledgebase, etc.) and communicate by email and chat. Customers are unlimited in all plans, so you can have as many as you need.

Which features are included in which plans?

Unlike most products out there, OneDesk does not limit features based upon the plan. ALL our plans include ALL our features, so no matter which plan you get, you can make use of the full functionality of OneDesk.

Are discounts available for annual subscriptions?

Yes. For each of our plans you can choose to pay the monthly price, and cancel at any time. If you would like to pay annually in advance, we thank you by giving you 2 months free per year. Therefore the price of each annual plan is 10x the monthly plan. You can toggle the switch above the pricing plans to compare the monthly and annual costs.

Are discounts available for educational or charitable organizations?

Absolutely. Take 30% off the price of any monthly or annual plan if you are a charitable or educational organization. Please chat with us below or contact us at hello@onedesk.com before you “go pro” and we will apply the discount to your account in advance.

After I pay, can I upgrade my plan later?

Yes you can. If you need more users in the future, you can easily upgrade your plan from inside the OneDesk app. If you decide to “go annual” at a later date, you can do that too. When you make these changes we always pro-rate the plan so you won’t lose any money.

What payment methods can I use?

If you want to pay by credit card, we accept Visa, MasterCard or AMEX. You pay by upgrading your free trial account from inside the app. No credit card is required to sign up for the trial. If you would like to pay by cheque, wire transfer, PO, or other method, we can accommodate you. Please contact us at hello@onedesk.com

Are additional services available?

We have designed OneDesk to be easy to use and to require no expensive services to get up and running. However if you need a helping hand, training, on-boarding assistance, or just to save time, we offer a menu of optional services that you can choose from.

Please note that these services are mostly things that you could perform yourself. Our services team will generally be using the same tools available to you to perform these services.

What currency are your prices in?

The prices for our plans and services are quoted in US dollars (USD).

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