Simple Pricing

OneDesk has a plan that fits the size of your organization.

Choose the plan that includes the number of users you require.
All our plans have unlimited customers & projects, and include ALL the features of OneDesk.






In addition to the plans below we also offer a menu of optional services to help you get up and running.

$30/month
5-User Plan
includes
  • 5 users
  • unlimited projects & customers
  • • helpdesk
    • project management
  • select plan
$50/month
10-User Plan
includes
  • 10 users
  • unlimited projects & customers
  • • helpdesk
    • project management
  • select plan
$100/month
20-User Plan
includes
  • 20 users
  • unlimited projects & customers
  • • helpdesk
    • project management
  • select plan
$200/month
50-User Plan
includes
  • 50 users
  • unlimited projects & customers
  • • helpdesk
    • project management
  • select plan

Commonly asked questions about our pricing

How should I choose my plan?

Select the plan based on the number of internal users you will need at your company. Internal users are the members of your team who need to be able to log into the main app. This includes managers, support agents, designers, engineers, IT, marketing staff, etc. If you need more than 50 users, please do not hesitate to reach out to us at hello@onedesk.com.

Are the prices listed above the price per user, or the price for all the users in the plan?

The prices above are for the multi-user plan and are not a per-user price. For example, the 20-User Plan is $100/per month and all 20 users are included at that price.

What does “unlimited customers” mean?

In OneDesk there are 2 kinds on users: “internal users” who are members of your team, and “customers” who are the end-users you need to communicate with but do not need access to the main app. Customers can log into the customer-apps (portal, knowledgebase, etc.) and communicate by email and chat. Customers are unlimited in all plans, so you can have as many as you need.

Which features are included in which plans?

Unlike most products out there, OneDesk does not limit features based upon the plan. ALL our plans include ALL our features, so no matter which plan you get, you can make use of the full functionality of OneDesk.

Are discounts available for annual subscriptions?

Yes. For each of our plans you can choose to pay the monthly prices listed above, and cancel at any time. If you would like to pay annually in advance, we thank you by giving you 2 months free. Therefore the price of each annual plan is 10x the monthly plan. You can choose an annual plan when you “go pro” inside the free trial of OneDesk.

Are discounts available for educational or charitable organizations?

Absolutely. Take 30% off the price of any plan if you are a charitable or educational organization. Please contact us at hello@onedesk.com before you “go pro”and we will apply the discount to your account in advance.

After I pay, can I upgrade my plan later?

Yes you can. If you need more users in the future, you can easily upgrade your plan from inside the OneDesk app. If you decide to “go annual” at a later date, you can do that too. When you make these changes we always pro-rate the plan so you won’t lose any money.

What payment methods can I use?

If you want to pay by credit card, we accept Visa, MasterCard or AMEX. You pay by upgrading your free trial account from inside the app. No credit card is required to sign up for the trial. If you would like to pay by cheque, wire transfer, PO, or other method, we can accommodate you. Please contact us at hello@onedesk.com

Are additional services available?

We have designed OneDesk to be easy to use and to require no expensive services to get up and running. However if you need a helping hand, training, on-boarding assistance, or just to save time, we offer a menu of optional services that you can choose from.

Please note that these services are mostly things that you could perform yourself. Our services team will generally be using the same tools available to you to perform these services.

Get started with a 14-day free trial of OneDesk.

No credit card required.

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