Simple Per-User Pricing
Fair pricing for any size of company.
Every plan includes unlimited customers, unlimited projects, and ALL the features of OneDesk.
Commonly asked questions about our pricing
- What currencies can I pay in?
You can pay in several different currencies. To see the price in your currency, just select it from the drop-down menu above. The monthly price per user, and the total price will update.
- Are discounts available for annual subscriptions?
Yes. Select ‘Monthly’ or ‘Annually’ above to compare the price per-user for each period as well as the total amount you will pay now. If you choose to pay the monthly price, you can cancel at any time. If you decide to pay annually in advance, we thank you by giving you approximately 2 months free per year. Therefore the price of each annual plan is 10x the monthly plan.
- Which features are included?
Unlike most products out there, OneDesk does not make you pay more to get access to advanced features. No matter how many users you have, you can make use of ALL of OneDesk’s features.
- How do I figure out the price I will pay?
Use the form above to select the number of users you need, the currency you wish to pay in, and whether you want to pay annually or monthly. The form will update to show you the total price. We also show you the price on a per-user-per-month basis so that you can easily compare between the monthly and annual payment schedules.
- Can I change the currencies I decide to pay in?
Once you have paid, it is not possible to change the currency of the subscription. Please make sure you select the correct currency at the time you go pro.
- How can I subscribe after the free trial ends?
Once your trial ends, you are able to subscribe from inside of the OneDesk app. You can find the Subscription page in your Administration application, where you can purchase the number of user licenses you require.
- What is counted as a user?
At OneDesk we distinguish between ‘user’ and ‘customer’ accounts. You are only charged for the number of users you have.
A ‘user’, is anyone in your organization who will be working directly within OneDesk ( i.e. responding to tickets, working on tasks, creating projects) via the main app.
A ‘customer’ is anyone who does not need access to the main OneDesk app. Customers can include individuals inside or outside your company. For example, if only your IT department is using OneDesk, those in other departments are considered customers. Customers can interact via email, and can login or communicate within the customer apps (portal, chat, knowledgebase, webforms)
- What does “unlimited customers” mean?
In OneDesk there are 2 kinds of users: “internal users” who are members of your team, and “customers” who are the end-users you need to communicate with, but who do not need access to the main app. Customers can log into the customer-apps (ticket portal, knowledgebase, etc.) and communicate by email and chat. Customers are unlimited in all plans, so you can have as many as you need.
- Are discounts available for educational or charitable organizations?
Absolutely. Take 30% off the price of any monthly or annual plan if you are a charitable or educational organization. Please chat with us below or contact us at email@example.com before you “go pro” and we will apply the discount to your account in advance.
- After I pay, can I upgrade my plan later?
Yes, you can. If you need more users in the future, you can easily upgrade your plan from inside the OneDesk app. If you decide to “go annual” at a later date, you can do that too. When you make these changes we always pro-rate the plan so you won’t lose any money.
- What payment methods can I use?
If you want to pay by credit card, we accept Visa, MasterCard or AMEX. You pay by upgrading your free trial account from inside the app. No credit card is required to sign up for the trial. If you would like to pay by cheque, wire transfer, PO, or other methods, we can accommodate you. Please contact us at firstname.lastname@example.org
- Are additional services available?
We have designed OneDesk to be easy to use and to require no expensive services to get up and running. However, if you need a helping hand, training, on-boarding assistance, or just want to save time, we offer a menu of optional services that you can choose from.
Please note that these services are mostly things that you could perform yourself. Our services team will generally be using the same tools available to you to perform these services.
Get started with a 14-day free trial of OneDesk.
No credit card required.