Full Feature Comparison

Standard


$11.99 USD
per user/month
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Premium


13.99 USD
per user/month
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Enterprise


15.99 USD
per user/month
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Help Desk

Ticket managementFeature includedFeature includedFeature included
Email integrationFeature includedFeature includedFeature included
SLAsFeature includedFeature includedFeature included
Canned responsesFeature includedFeature includedFeature included
Multiple mailboxesFeature includedFeature includedFeature included
Satisfaction surveysFeature includedFeature includedFeature included
Ticket formsFeature includedFeature includedFeature included
Ticket templatesFeature includedFeature includedFeature included

Project Management

Task & subtask managementFeature includedFeature includedFeature included
Task dependenciesFeature includedFeature includedFeature included
Recurring tasksFeature includedFeature includedFeature included
Project templatesFeature includedFeature includedFeature included
SchedulingFeature includedFeature includedFeature included
Task templatesFeature includedFeature includedFeature included
Task formsFeature includedFeature includedFeature included
Resource managementFeature includedFeature included

Customer Channels

Customer portalFeature includedFeature includedFeature included
Help centerFeature includedFeature includedFeature included
Web widgetFeature includedFeature includedFeature included
Live chatFeature includedFeature includedFeature included
Unlimited help centersFeature included

Help Center

Rich text editorFeature includedFeature includedFeature included
Bulk actionsFeature includedFeature includedFeature included
Theme customizationFeature includedFeature includedFeature included
SearchFeature includedFeature includedFeature included
Multiple help centersFeature included

Work Views

ListFeature includedFeature includedFeature included
KanbanFeature includedFeature includedFeature included
GanttFeature includedFeature includedFeature included
WorkloadFeature includedFeature includedFeature included
Filter, group & sortFeature includedFeature includedFeature included
Save custom viewsFeature includedFeature includedFeature included
Share custom viewsFeature includedFeature includedFeature included

Time Tracking

Time tracking on tasks & ticketsFeature includedFeature includedFeature included
TimersFeature includedFeature includedFeature included
TimesheetsFeature includedFeature includedFeature included
Time approvalsFeature includedFeature includedFeature included

Collaboration

FollowingFeature includedFeature includedFeature included
Multiple assignmentsFeature includedFeature includedFeature included
Agent mentioningFeature includedFeature includedFeature included
Internal conversationsFeature includedFeature includedFeature included
Attach filesFeature includedFeature includedFeature included
Mobile AppFeature includedFeature includedFeature included

Reporting

Pre-Built reportsFeature includedFeature includedFeature included
Custom reportsFeature includedFeature included
ChartsFeature includedFeature includedFeature included
Report schedulingFeature includedFeature includedFeature included
ExportingFeature includedFeature includedFeature included

Customization

Custom fieldsFeature includedFeature includedFeature included
Custom statusesFeature includedFeature includedFeature included
Custom typesFeature includedFeature includedFeature included
Remove OneDesk branding on Portal / emailFeature includedFeature included
Customize colors/logoFeature included
Custom domain for Help Center / PortalFeature included

Automation

Custom automated workflowsFeature includedFeature includedFeature included
Macros (bulk actions)Feature includedFeature includedFeature included
Automatic assignmentsFeature includedFeature includedFeature included
Automated repliesFeature includedFeature includedFeature included
Automated email templatesFeature includedFeature includedFeature included
Smart schedulingFeature includedFeature includedFeature included

Financial Management

Costs and revenueFeature includedFeature included
RetainersFeature includedFeature included
QuotingFeature includedFeature included
InvoicingFeature includedFeature included
Prepaid HoursFeature includedFeature included

Security

Role based permissionsFeature includedFeature includedFeature included
Two factor authentication (2FA)Feature includedFeature included
Forced timeout optionFeature includedFeature included
Single-Sign On (SSO)Feature included
On-Premise optionFeature included
Annual or longer-term only
HIPAA enabledPaid add on available

Email Management

Email trackingFeature includedFeature includedFeature included
Custom SMTP/IMAPFeature included

Integrations

MS365 / OutlookFeature includedFeature includedFeature included
GmailFeature includedFeature includedFeature included
Google WorkspaceFeature includedFeature included
MS TeamsFeature includedFeature included
OneDrive / SharepointFeature includedFeature included
QuickBooks OnlineFeature includedFeature included
Other built-in integrationsFeature includedFeature included
ZapierFeature included
API AccessFeature included

Add ons

HIPAA enabledPaid add on available
Menu of servicesPaid add on available

Product Support

Self-service knowledge base & tutorialFeature includedFeature includedFeature included
Email supportFeature includedFeature includedFeature included
Chat supportFeature includedFeature includedFeature included
Tailored onboarding sessionFeature included
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