OneDesk for Manufacturing IT Work Management
How does OneDesk help my IT team?
Support Factory Floor Systems, ERP, and Plant Tech
Resolve Factory System Issues with Manufacturing IT Tickets
Manufacturing IT supports MES systems, shop floor hardware, and ERP users. Manage support tickets in OneDesk from email, forms, or system alerts. Use custom views to prioritize issues impacting production lines. Track resolution times against critical operational SLAs. Report on MES or hardware reliability.
Partner Portal for Submitting Manufacturing System Issues
Organize IT projects supporting manufacturing, like implementing MES upgrades, deploying shop floor data collection terminals, or enhancing cybersecurity. Break down MES rollouts into subtasks for configuration, integration testing, and user training. Use dependencies to sequence IT work with production schedules. Schedule maintenance windows.
Track IT Time Supporting Factory Systems
Manufacturing IT tracks time spent supporting critical MES/ERP systems, shop floor hardware, and implementing production-related IT projects. Use OneDesk's timer or timesheets linked to tickets and tasks. Understand IT support costs for production vs. other areas. Plan resources effectively.
Assign Tasks for Factory Floor System Support
Improve IT support for manufacturing using automations. Automatically assign tickets based on system (MES, ERP, PLC) or location on the shop floor. Escalate issues causing production line stoppages immediately. Send automated alerts during planned system maintenance.
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