OneDesk includes three real-time customer-facing apps that you can use to interact with your customers, and provide them with an interface access to their tickets and discuss them with you. The customer apps also acts as a knowledge base where you can publish articles you want to share with your customers. You can adjust which apps are available for your customers live in your OneDesk Administration without the need to perform changes on your website. Regardless of how you want to use it you should put it on your website for your customers to find. There are a few different ways to do this, which I will discuss from easiest to most difficult.
1. Put the widget on your website.
The widget puts an icon on the bottom corner of your website. When a visitor clicks it, it opens up the panel and displays the three customer apps.
You can adjust the appearance of the widget with the following:
– close-color=”#25aed8”: color for the close button
– open-color=”#25aed8”: color for the open button
For additional display settings, you can find it here.
2. Put the portal in an iframe.
An iframe allows you to embed one web page inside another.
Put an iframe tag on your web page and for the source (src) use the link to your OneDesk customer portal. You can find that link under “Administration > Customer Portal” and there is a link near the page title. Follow that link and copy the destination URL.
When using an iframe, don’t forget to set the width and height of the frame size.
3. Put the portal on your own domain.
When a user opens the OneDesk customer portal from your website they are actually browsing OneDesk.com If you would like to keep the portal under your own domain, you can do so by adding your OneDesk portal page as a CNAME record on your domain registrar. Doing this requires you to be able to log in to your domain registrar and follow the instructions. For example, if your domain is registered to Godaddy, you would need to follow the instructions here if it is Namecheap, the instructions are here.