OneDesk for Marketing Support HelpDesk

OneDesk will improve the quality of your support team while also empowering your company to retain the current clients and customers who are already working with you.
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How does OneDesk help my Support team?

Unified Marketing Support Tickets, Partner/Internal Communication, and Campaign Service Hub.

Marketing often manages communication channels where customer feedback or support issues arise (e.g., social media). Routing these issues correctly is important. Use OneDesk to capture feedback or support requests coming through marketing channels. Triage issues and route them to the appropriate support or product teams using tickets. Ensure no customer voice is lost.

Unified Marketing Inquiry & Event Registration Ticket System.​

Marketing channels often receive support queries. OneDesk captures feedback or issues from social media or contact forms as tickets. Use custom views and automation to route these non-marketing tickets to the correct Support team. Implement SLAs for triage. Reporting tracks customer issues raised via marketing channels.

Marketing Support Hub: Portal Access, Inquiry Forms & Campaign Knowledgebase.​

Customers interacting with marketing channels (social media, website comments) sometimes raise support issues. While not the primary support channel, OneDesk can capture these via integrations. The main customer support portal, knowledgebase, and live chat (managed by the Support team) are where customers should be directed for actual support needs. Marketing's knowledgebase focuses on products/services, not technical support resolution.

Automate Marketing Inquiry Triage, Specialist Routing & Campaign Support Workflows.​

Provide comprehensive support for marketing activities potentially including external partner or customer interactions related to marketing programs using OneDesk automations. Build versatile workflows to handle diverse inquiries from campaign questions and event registrations to website feedback and collateral requests. Automatically triage incoming tickets based on keywords campaign name user type internal external. Route inquiries automatically to the correct marketing specialist team lead or even other departments like Sales or IT if needed. Send automated confirmations and relevant information. OneDesk centralizes diverse marketing support needs.

Centralized Marketing Campaign & Activity Support.​

Provide comprehensive support for all marketing activities potentially including external partners or customers with OneDesk. Its versatile features centralize inquiries about campaigns events website issues collateral requests handling diverse needs efficiently. The platform's flexibility allows intelligent routing to the right marketing specialist. Need a scalable system for all marketing-related support? OneDesk is the unified solution. It ensures consistent responsive marketing support.

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