OneDesk for Real Estate Operations Professional Services Automation
How does OneDesk help my Operations team?
Real Estate Ops: Smooth Transactions & Client Service
Log Maintenance & Property Issues with Ops Ticketing
Real Estate Operations (Property Management/Development), use OneDesk ticketing to track tenant maintenance requests, contractor work orders, or development site issues. Capture via tenant portals, emails, or site manager forms. Custom views like 'Urgent Tenant Repair - Apt 101' or 'Construction Site Safety Concern' prioritize action. SLAs ensure timely service. Reporting identifies recurring property issues or contractor performance.
Tenant & Client Portal for Property Service Requests
For property management, a client portal allows tenants to submit maintenance requests, pay rent, and access community information. Property owners can view financial reports and property status. Ticket forms streamline service requests. Live chat can handle urgent tenant issues. This improves operational efficiency and client/tenant satisfaction in real estate management.
Optimize Property Management Service Workflows.
Real Estate Operations, particularly in property management, involves many recurring tasks and tenant interactions. OneDesk's professional services automations bring efficiency. Our versatile platform helps you create custom workflows for managing tenant maintenance requests, lease renewals, or property inspection schedules. New service requests from tenants can be automatically triaged by urgency or property. They are then routed to the appropriate property manager or maintenance vendor. You can also set up automated replies to acknowledge tenant requests and provide status updates. OneDesk streamlines your property management operations. This improves tenant satisfaction and operational control.
Improve Real Estate Operational Tasks
Operations managers in real estate, optimizing agent support, transaction coordination, and office efficiency is key. OneDesk provides tools to enhance your operational workflows. Its robust features allow for standardizing listing input processes, managing agent support requests, and monitoring key metrics for office productivity. The versatility of OneDesk means it can adapt to the unique operational needs of different types of real estate businesses. As your agency grows, its unique scalability ensures your operational capacity can expand efficiently, supporting more agents and transactions.
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