Slack integration with HelpDesk


Slack is a cloud-based instant messaging platform that replaces internal communication overhead, such as emails, through chat rooms (known as channels). Each message is organized by topic, department, projects, private groups, and more into these channels enabling users to respond according to their priority. What makes Slack unique is that it promotes one-on-one team collaboration and that allows the user to resolve a problem right away, eliminating unanswered emails and high response times. For instance, users can simply engage in cross-departmental projects by just adding the person or the department into the chatlogs. Members of the conversations can also join and leave messaging as needed, reducing lengthy emails. In terms of viewing options, users can search through each channel via hashtags and add documents, photos that can be pinned according to its importance. Past messaging is also searchable for future reference even if the user leaves the conversation, providing context for individual decisions or to see problem resolution. Slack is also highly integrative; over 2,000 applications can be integrated, reducing the need to shuffle between multiple tabs and software. Slack exceeds security requirements by encrypting data and offers data loss prevention in case of a breach. The application even goes on to provide risk management capabilities to meet its customers’ needs, along with identity and device management, to ensure only authorized users to have access to approved devices.


OneDesk is a blend of HelpDesk and Project Management software that manages multiple projects under one application. Co-workers can collaborate through different applications under one platform, enabling users and administrators to accomplish tasks efficiently. In doing so, team members don’t have to take the start to end approach and instead can achieve a finish to finish task strategy to overcome task dependency. This enables different departments to stay on top of tasks, operating well in more agile environments that require a lot of testing and coding. Through its automated solution, OneDesk provides auto-response and notification emails to streamline workflow. Users are also notified via status updates and assign tickets or convert them to tasks to resolve issues.

We have outlined how Slack integration with OneDesk benefits your department.

Better Manage Projects

Project management and team collaboration become more manageable with Slack and OneDesk. Through its integration, not only will the organization benefit a more organized communication channel but also a way to better manage projects. For instance, if a customer has a specific request that requires a cross-departmental communication or activity, the user can simply turn the request into a ticket or task and finish their part of the project and assign the task to another colleague from a different department.

Eliminates Communication Overhead

Internal emails can reduce the productivity of team members, wasting a lot of time and money. In this case, Slack can serve as the only communication medium within an organization. With its integration with OneDesk, ideas can be converted into projects and divided among team members until completion. Slack offers security measures to protect documents that can easily be shared, downloaded or edited by authorized users.

Record billing hours

OneDesk provides an inbuilt timer, which enables an individual to keep track of billing hours or to manage time in a project. When Slack is integrated with OneDesk, team members can benefit from an ongoing communication channel that allows project collaboration and project budget management and an efficient time table that serves as an essential tool for the accounting department to keep track of payments.

Integrating OneDesk’s helpdesk and project management software with your Slack account is easy. Just follow the steps below or watch the video.

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