OneDesk vs. SolarWinds Service Desk
Experience a user-friendly yet poweful alternative to SolarWinds Service Desk, with OneDesk.
The user-friendly SolarWinds alternative
SolarWinds is a software suite offering multiple products focused on IT service departments. Their solution called SolarWinds Service Desk, is a cloud-based help desk software with ticket and incident management features. SolarWinds Service Desk offers four different plans with separate pricing and features. Their basic “Team” plan is priced at $19/user a month, while the highest level “Enterprise” plan is priced at $89/user a month.
OneDesk is an all-in-one service desk and project management software built into one application. OneDesk offers a cloud-based or an on-premise solution. OneDesk offers many of the same features as SolarWinds, including ticket management. In addition, OneDesk provides features such as project management and customer-facing applications. In terms of pricing, OneDesk is simple and affordable. With OneDesk you pay only for the number of agents.
See how SolarWinds Service Desk and OneDesk stack up next to each other:
OneDesk offers the IT service features you need
Email to Ticket
Centralize requests from one or multiple inboxes. Organize, prioritize, respond, and resolve directly from OneDesk.
KPI Dashboards
Get a real-time snapshot of your tickets, team workload, and performance with numerous built-in KPI charts and graphs.
Ticket Managment
Capture, organize, manage, and resolve tickets from multiple sources in one application.
Service Level Agreements
Define your rules and resolution times for tickets. Set automated notifications before SLAs are breached.
Workflow Automations
Save time and cut down on repetitive tasks with flexible workflow automations.
Compare service management tools
| OneDesk | SolarWinds Service Desk | |
|---|---|---|
| Pricing | $11.99-15.99/user a month when billed annually | $19-89/user a month, billed annually |
| Unlimited Customers/End Users |  | |
| Email to Ticket | | |
| Satisfaction Surveys | | |
| Request Forms | | |
| Knowledgebase | | |
| Custom Email Templates | | only in 'Professional' plan or higher |
| Time Tracking | | |
| Service Level Agreements (SLAs) | | only in 'Business' plan or higher |
| Workflow Automations | | only in 'Professional' plan or higher |
| Custom Fields | | only in 'Professional' plan or higher |
| Customer Portal | |  |
| Real-Time Agent Messaging | | |
| Agent Collaboration | | |
| Asset Management | | |
| Custom Lifecycle Status | | only in 'Business' plan or higher |
| Scheduled Reports | | only in 'Professional' plan or higher |
| Customer Live Chat | | |
| Gantt Chart | | |
| Kanban Board | | |
| Project Management | | |
| Built-in Integrations | | |
| Public API | | only in 'Professional' plan or higher |
| Mobile Responsive | | |
| Mobile Apps | | |
| Activity Audit | | only in 'Professional' plan or higher |
| User/Team Roles | | |
| Two Factor Authentication | | only in 'Enterprise' plan or higher |
| Single Sign On (SSO) | | only in 'Business' plan or higher |
Check out a full list of OneDesk’s features.
What can OneDesk offer over SolarWinds Service Desk?
An affordable SolarWinds Service Desk alternative
Save money without giving up the capabilities you need. With OneDesk, pricing is affordable and transparent. You pay only for the number of agents and you get unlimited projects and customers. In this way, OneDesk is ideal for businesses of any size and can scale as you grow.
Provide support options to to end-users
Solarwinds Service Desk offers many tools for your agents. However, for optimal support, it is important to also provide your customers or end-users their own tools. In OneDesk, these tools include: a customer portal, knowledgebase, request forms and a live chat.
Stay on the same page with the knowledgebase
In OneDesk you can have one or even multiple knowledgebases. This feature lets you keep your team or customers informed. Write helpful articles on services, processes, or anything else!
Reduce back-and-forth with the customer portal
Allow your customers to login to the customer portal. This configurable portal lets customers view the status and progress of tickets. Customers can also submit new tickets with request forms right from the portal.
Real-time and in-context messaging
SolarWinds offers ticket collaboration tools. Alternatively, in addition to real-time ticket collaboration, OneDesk offers a live messenger. Communicate directly with your team or customers with built-in messaging. You can create tickets out of messenger conversations or link to existing tickets. Linking to tickets allows you to stay in-context with the ticket details.
All-in-one project and service management
Aside from a robust service desk software, OneDesk provides project management seamlessly integrated into one application. Convert any ticket into a task to plan and schedule. Even manage and plan entire projects with tools like subtasks, task dependencies, a Gantt chart and calendar. Learn more about OneDesk for project management.
Get started easily with OneDesk
Evaluate OneDesk for yourself with a completely free 14-day trial. Or book a demo to see OneDesk in action.
In addition, migrate your data easily with built-in importing for tickets, customers, and more. Don’t forget to check out the OneDesk Onboarding Guide or Video Guide or to reach out to the support team with any questions.