OneDesk for Creative IT Professional Services Automation
How does OneDesk help my IT team?
Creative IT: Support Agency Workflows & Client Projects
Solve Agency Tech Problems Fast with IT Ticketing
IT teams in Creative agencies, streamline support for design software, network issues, or hardware problems with OneDesk ticketing. Creatives can submit tickets via email, chat, or a simple form. Create custom views for 'Urgent Software Glitch' or 'New Hardware Requests.' SLAs ensure critical tech issues get fast attention. Reporting helps track common problems and resolution times.
Reliable Tech Support for Your Creative Agency Clients
Offer your creative agency clients a simple way to get IT support for any platforms or tools you provide. They can log tech issues or request help through a client portal using clear ticket forms. Live chat allows for instant assistance with urgent IT problems that might disrupt their creative workflow. A knowledgebase can feature troubleshooting guides for common software used in creative projects. This ensures clients stay productive.
Manage IT Resources for Creative Projects Smoothly.
IT support for Creative teams needs to be fast and reliable, especially with demanding software. OneDesk's automations help ensure this. Our versatile platform lets you build workflows for IT requests, from software installations to hardware troubleshooting. New IT support tickets can be automatically triaged by issue type or user. They are then routed to the IT specialist best suited to solve the problem. You can also set up automated replies to confirm ticket receipt and provide estimated fix times. OneDesk keeps your creative team productive. This minimizes downtime due to technical issues.
Run IT Support for Creative Studios
IT support for creative studios, you're the ones who keep the tech running so the creative magic can happen. OneDesk helps you manage IT requests and projects efficiently for your creative teams. Its robust features are perfect for tracking software licenses, managing all the computers and gear, and fixing tech issues fast. The platform’s versatility supports all the different tech needs of designers, video editors, and writers. As your studio grows, OneDesk's unique scalability ensures your IT support can handle every new challenge.
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