OneDesk for Education, IT Work Management
How does OneDesk help my IT team?
Support EdTech Needs for Students and Staff Reliably
Resolve Student and Staff Tech Issues via IT Tickets
Education IT supports a large user base with diverse tech needs. Manage student and staff support requests as tickets in OneDesk, captured via portal, email, or chat. Use custom views to sort by user type or issue (e.g., login, software). Track resolution times with SLAs. Report on common IT problems on campus.
Student & Staff Tech Help via Portal & KB
Organize IT projects like classroom tech upgrades or system rollouts using tasks. Break down network upgrades into subtasks for different buildings or floors. Use dependencies to manage the sequence of deployment activities. Schedule maintenance windows effectively.
Log IT Support Time for EdTech Issues
Education IT teams need to track time spent supporting various user groups (students, faculty, staff) and on different systems. Use OneDesk's timer on support tickets or log hours via timesheets against project tasks. Analyze support load by department or system. Optimize IT resource allocation across campus.
Assign and Track EdTech Support Tasks Efficiently
Improve campus IT support with OneDesk automations. Automatically assign tickets based on user type (student, faculty, staff) or issue category (login, software, hardware). Escalate classroom technology issues automatically. Send automated status updates to users.
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