OneDesk for Education Marketing HelpDesk

Tired of having your marketing efforts in the dust as support requests are slow and unresponsive; OneDesk's help desk keeps your marketing team connected and responsive, ensuring consistent brand messaging and effective lead generation.
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How does OneDesk help my Marketing team?

Track Education Marketing Tickets, Communication, and Outreach Service Management.

Marketing teams in Education promote the institution and its programs. Handling inquiries from prospective students or requests for promotional materials needs system. OneDesk helps track leads from marketing campaigns. Manage internal requests for marketing assets or event support. Keep communications streamlined and responsive to support enrollment goals.

Organized Education Communications & Approval Ticket Management System.​

Education Marketing manages prospective student inquiries. OneDesk turns website form submissions or email questions into lead tickets. Customize views to track inquiries by program of interest or source. Set SLAs for lead follow-up. Reporting helps analyze campaign effectiveness based on inquiry volume.

Public Information Portal, Request Forms & University Communications Knowledgebase.​

Prospective students and their families need easy ways to learn about an educational institution. OneDesk powers web forms and a portal for submitting inquiries or application questions. Prospects can receive updates via the portal. The knowledgebase can showcase program details, admission requirements, and virtual tours. Live chat on the admissions website answers immediate questions and guides prospects. This enhances recruitment efforts and improves the applicant experience.

Automate Communication Request Routing, Approval Workflows & Outreach Tasking.​

Support education marketing and communications teams with OneDesk automations. Build workflows for press release approvals website updates or event promotion requests. Automatically triage tasks based on target audience prospective students alumni or urgency. Route specific media inquiries or branding questions to the right comms person. Use auto-replies to confirm request receipt. It keeps institutional messaging consistent and timely.

Organized Education Communications & Marketing Support.​

Support education marketing and communications with OneDesk's versatile help desk. Its features streamline requests for website updates press release coordination and promotional campaign support. The system adapts easily to manage communications for different audiences prospective students alumni faculty. Need to track approvals for public-facing content? OneDesk simplifies it. It scales to handle the marketing communication needs of any size institution.

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