OneDesk for Healthcare IT Work Management
How does OneDesk help my IT team?
Support Clinical Systems, EMR, and Healthcare Tech
Resolve EMR and Clinical System Issues via IT Tickets
Healthcare IT provides critical support for EHR systems and clinical devices. Manage urgent support requests as tickets in OneDesk, captured via phone logs, portal, or email integration. Use custom views to prioritize critical system issues (e.g., EHR down). Track resolution times against stringent SLAs. Report on system uptime and support needs.
Patient/Staff Tech Support via Secure Portal Forms
Manage critical healthcare IT projects like EHR updates, medical device integration, or network security enhancements. Break down EHR upgrades into subtasks for testing, training, and go-live support. Use dependencies ensuring thorough testing before deployment. Schedule implementations carefully to minimize clinical disruption.
Track IT Time Supporting Clinical Systems
Healthcare IT must track time spent supporting critical clinical systems (EHR), resolving user issues, and implementing new technologies. Use OneDesk's timer on urgent tickets or log hours via timesheets for projects. Understand support costs for different systems. Ensure efficient use of IT resources.
Assign Tasks for Clinical System Support and EMR
Improve critical healthcare IT support with automations. Automatically assign tickets based on clinical system affected (EHR, PACS) or urgency level. Escalate patient-safety related IT issues immediately. Send automated alerts during system downtimes to relevant departments.
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