OneDesk for HR HR HelpDesk
How does OneDesk help my HR team?
Centralize Internal HR Tickets, Specialist Communication, and ER Case Service.
Confidential Employee Relations Case & Policy Ticket Management.
HR teams are the core internal helpdesk. OneDesk provides comprehensive ticketing, capturing employee questions from email, portal, or chat. Use custom views to assign tickets based on HR specialty (benefits, employee relations). Implement SLAs for different types of employee inquiries. Robust reporting tracks HR workload, compliance, and employee satisfaction.
HR Specialist Portal, Case Submission Forms & Employee Relations Knowledgebase.
Employees are the primary 'customers' of the HR department. OneDesk offers a comprehensive employee portal as a one-stop shop for all HR interactions. Employees can submit requests, track inquiries, access policies, and find information easily. The knowledgebase is crucial, housing everything from the employee handbook to benefits details and performance review guides. Live chat provides employees with instant answers for quick HR questions, improving their experience significantly.
Automate ER Case Routing, Confidential Investigation Workflows & Policy Updates.
Handle internal HR team requests and escalations effectively with OneDesk automations. Build workflows for complex employee relations case management policy interpretation questions from HR staff or cross-functional HR project tasks. Automatically triage internal HR tickets based on specialty ER Comp Benefits or sensitivity level. Route high-priority or complex cases directly to senior HR leadership or legal liaison. Use auto-replies for internal process confirmations. It keeps the HR team aligned.
Effective Internal HR Case Management Support.
Manage complex internal HR matters effectively with OneDesk's specialized help desk. Its features support employee relations case management policy interpretation escalations and internal HR project tracking. The platform's versatility allows handling sensitive information securely and routing issues to the right HR specialist. Need confidentiality and clear case tracking? OneDesk delivers. It scales to support the internal operational needs of sophisticated HR departments.
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