OneDesk for Manufacturing Operations Professional Services Automation
How does OneDesk help my Operations team?
Manage Service Projects for Manufacturing Clients Efficiently
Log Line Stoppages & Quality Issues with Ops Ticketing
Manufacturing Operations teams, use OneDesk ticketing as a live system for reporting production line stoppages, quality defects, or material shortages from the shop floor. Capture via tablets, email, or direct system integration. Custom views like 'Line Down - Assembly' or 'Urgent Quality Hold' trigger immediate action. SLAs drive quick resolution to maintain output. Reporting identifies root causes of disruptions.
Clients Track Manufacturing Orders & Delivery Status
Empower your manufacturing clients with a portal to track their orders through the production process, view estimated completion dates, and see shipping information. They can submit inquiries about order status or report issues with received goods using specific ticket forms. Live chat offers instant updates for urgent order questions. This transparency improves client satisfaction and operational efficiency.
Improve Production Line Efficiency with Automation.
Manufacturing Operations teams are laser-focused on production efficiency, quality, and minimizing waste. OneDesk's professional services automations directly enhance these goals. Our versatile platform helps you create custom workflows for managing production schedules, tracking OEE (Overall Equipment Effectiveness), or implementing quality control checkpoints. Alerts for production stoppages or quality deviations can be automatically triaged. They are then routed to line supervisors or maintenance teams for immediate action. You can also set up automated replies for internal updates on production status. OneDesk streamlines your plant operations. This leads to higher output and better quality.
Improve Manufacturing Operational Efficiency
Manufacturing operations managers, optimizing production schedules, reducing waste, and improving throughput are core to your success. OneDesk provides the tools to enhance your operational workflows and track key production metrics. Its robust features allow for planning production runs, managing material flow, and monitoring OEE (Overall Equipment Effectiveness). The versatility of OneDesk means it can adapt to lean manufacturing principles and continuous improvement projects. As your production demands increase, its unique scalability ensures your operational capacity can grow efficiently.
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