OneDesk for Manufacturing Support Work Management
How does OneDesk help my Support team?
Provide Support for Product Issues and Customer Orders
Answer Product Questions with Customer Support Tickets
Manufacturing support teams assist customers with product usage, troubleshooting, or warranty claims. Use OneDesk's help desk to manage tickets from email, phone, or portal. Create custom views based on product type or issue severity. Track resolution times against customer support SLAs. Report on product quality issues.
Customer Knowledgebase for Product Support Information
Organize tasks for providing technical support or handling warranty claims for manufactured products. Break down troubleshooting into subtasks for diagnosis, repair, and testing. Set dependencies linking parts availability to scheduling repair. Schedule follow-ups with customers.
Measure Time on Product Support Cases
Manufacturing support teams track time spent troubleshooting technical product issues for customers or managing warranty repairs. Use OneDesk's timer on support tickets or log hours via timesheets. Analyze support costs per product line. Improve product quality feedback and support efficiency.
Assign and Track Product Support Tasks
Enhance technical support for manufactured products. Automatically triage support tickets based on product model or reported issue. Send automated replies with links to troubleshooting guides in the knowledgebase. Assign complex issues or warranty claims to specialized teams.
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