customer experience

The Importance of a Good Customer Experience

6. HelpDesk Lab, 9. Business Solutions Articles - OneDesk Software / By Achille Forest

The importance of a good customer experience: A lot of people will say business is in an idea. A great plan to fix something that was missing or incomplete. But really, a lot of the time it’s you and many others competing for the same fix. You share the same space and fight for the […]

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Maximizing Customer Experience

9. Business Solutions Articles - OneDesk Software / By Kim Chan

What does customer experience mean? According to Richard Owen, Vice-President, of Dell Online worldwide, customer experience is “The sum total of the interactions that a customer has with a company’s products, people, and processes. It goes from the moment when customers see an ad to the moment when they accept delivery of a product —

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