Integrate a Helpdesk with Twitter

Integrate a Helpdesk with Twitter using OneDesk and Zapier

Have you ever wanted to integrate a Helpdesk with Twitter  We at OneDesk offer an all-in-one cloud based application that handles project management, product management and helpdesk or customer feedback.  This application offers a variety of possible integrations with various … Read More

integrate TFS VSO helpdesk

A helpdesk platform integrated with TFS / VSO

A helpdesk platform integrated with TFS / VSO We at OneDesk offer an all-in-one cloud based application that handles project management, product management and helpdesk or customer feedback. This application offers a variety of possible integrations with various other applications … Read More

Leads retention capture lead

A few ways how to better capture and retain leads

A few ways how to better capture and retain leads Anyone in marketing or sales knows this: Leads are the key. It’s in the amount you have, the amount you gather, the quality of them and above all, in their … Read More

Helpdesk project management

When Helpdesk meets Project Management

When Helpdesk meets Project Management Project management and Helpdesk services, two key components of any business, rarely interact as many times as they should. It’s more often than not left to the manual labour of individuals within separate departments. This … Read More

customer service

Customer Service – 3 simple rules to fulfill your obligations

Customer service – 3 simple rules to fulfil your obligations Product planning and implementation can be a haze of deadlines, bottom lines and targets. It’s often too easy to lose sight of the customer, but customer centricity should always be … Read More

Exceptional Customer Service: OneDesk & LiveChat

“The customer is always king. In a short period of time we have moved from a culture that focused on the past, then focused on the future and now focuses on the present.” – Roy Goffer, nanoRep By now, you … Read More

Help desk support at every level

Creating a complete help desk support system Incorporating customer service and help desk tools into your overall product development process is highly beneficial to all stakeholders involved. In addition, it is crucial for businesses to have a help desk management … Read More